F-SECURE PSB E-MAIL AND SERVER SECURITY Started Manual Download Page 14

Troubleshooting

This section answers the most frequently asked questions.

If you do not find answers to your questions here, please contact support.

Q. How to check and change the authentication mode that has been selected during the
MSDE or MS SQL Server 2005 Express Edition installation?

A. In the case of MSDE, this can be done only in the Windows Registry by using the Registry
Editor. For instructions how to check and change the authentication mode, refer to the Microsoft
support pages at:

http://support.microsoft.com/kb/322336

.

If you have installed Microsoft SQL Server Manager Studio Express (available as a free download
from Microsoft) with the Microsoft SQL Server 2005 Express Edition, you can use it to check
and change the authentication mode. If you have not installed this tool, the only way to check
and change the authentication mode is to edit the Windows Registry. See the above link for
further instructions.

Q. Can I use a blank password with the "sa" account when installing F-Secure PSB E-mail
and Server Security?

A. No. The password cannot be blank.

Q. What is the default installation directory for MSDE or MS SQL Server 2005 Express
Edition?

A. The default directory for the Microsoft SQL Server 2005 and MSDE is

 C:\Program

Files\Microsoft SQL Server

.

Q. I need to verify my SA password. What to do?

A. You can use the osql.exe tool to verify that your SA password is valid and to make sure that
the database is up and running. The osql.exe tool in MSDE and Microsoft SQL Server 2005 is
located in your SQL installation directory. In the Command Prompt window, go to the directory
in which the

 osql.exe

file is located (for example in

 C:\Program Files\Microsoft

SQL Server\80\Tools\Binn

), and type:

osql.exe -U SA -P <password> -Q "USE master SELECT @@version" -p

If the query is successful, you will see output similar to the following:

16

| F-Secure | Getting Started

Summary of Contents for PSB E-MAIL AND SERVER SECURITY

Page 1: ...F Secure PSB E mail and Server Security Getting Started Guide...

Page 2: ...Table of Contents Chapter 1 Getting Started 5 Creating a New Account 6 Downloading Software 8 System Requirements 10 Installing the Software 11 Troubleshooting 16 F Secure TOC 3...

Page 3: ...w to create a new account to log into the F Secure PSB Portal and to download and install the F Secure PSB E mail and Server Security software Topics Creating a New Account Downloading Software System...

Page 4: ...your password click Forgot your password and enter your user name The new password is sent to the e mail address that you provided when you created the account 1 In your browser go to the URL that was...

Page 5: ...ompany In the User name field enter the e mail address of the user The e mail address is used as your login name In the Password and Confirm Password fields you must enter exactly the same passwords 4...

Page 6: ...e F Secure PSB Portal To download the software 1 Log in to the F Secure PSB Portal Enter the user name and password which you selected when you created your account The Protection status page of the n...

Page 7: ...The Download software page opens 3 In the Download software page click the Download the server software link F Secure Getting Started 9...

Page 8: ...he number of mailboxes amount of data traffic and the size of the Information Store SQL server for quarantine database Microsoft SQL Server 2005 Enterprise Standard Workgroup or Express edition recomm...

Page 9: ...Microsoft SQL Server 2005 refer to http www microsoft com Sqlserver 2005 en us default aspx To install the software 1 Locate the downloaded file and double click the exe file to start the installatio...

Page 10: ...ecurity products may be automatically replaced The product is installed to the default directory Step by step installation During the installation you can change the installation directory However we...

Page 11: ...also use an IP address or Fully Qualified Domain Name instead of hostname Note To find your INSTANCE click Start All Programs Administrative Tools Services Then find the SQL Server INSTANCENAME servic...

Page 12: ...nd check that the databases have been updated a Select Programs F Secure Anti Virus for Microsoft Exchange F Secure Anti Virus for Microsoft Exchange Web Console b In the Automatic Update Agent tab in...

Page 13: ...re F Secure Anti Virus for Microsoft Exchange See the Administration With Web Console chapter in F Secure Anti Virus for Microsoft Exchange Administrator s Guide for detailed instructions F Secure Get...

Page 14: ...hentication mode is to edit the Windows Registry See the above link for further instructions Q Can I use a blank password with the sa account when installing F Secure PSB E mail and Server Security A...

Page 15: ...or both to fail The check can fail because of a wrong authentication mode a wrong password for the sa account or for example because the necessary MSDE or MS SQL Server 2005 Express Edition services...

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