F-SECURE ANTI-VIRUS FOR MIMESWEEPER -, Administrator'S Manual

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Technical Support 39
Console if you use the centralized administration method. Include
the build number if available. Also include the version number of
the Clearswift MIMEsweeper for SMTP or MIMEsweeper for
Web.
!
Description how F-Secure components are configured.
!
The name and the version number of the operating system on
which F-Secure products and protected systems are running.
Include also the build number and Service Pack number.
!
The version number and the configuration of your mail servers. If
possible, describe your network configuration and topology.
!
A detailed description of the problem, including any error
messages displayed by the program, and any other details that
could help us replicate the problem.
!
Logfile.log from the machines running F-Secure products. This
file can be found under
Program Files\F-Secure\Commo n. If you
are sending the FSDiag report you do not need to send the
Logfile.log separately, because it is already included in the
FSDiag report
Web Club
The F-Secure Web Club provides assistance and updated versions of
F-Secure products. To connect to the Web Club, go to:
http://www.F-Secure.com/anti-virus/webclub/corporate/ .
Virus Descriptions on the Web
F-Secure Corporation maintains a comprehensive collection of
virus-related information on its Web site. To view the Virus Information
Database, connect to:
http://www.F-Secure.com/virus-info/ .