4
Troubleshooting
1
Why the chime in my home responds slowly, or even doesn’t function?
Please confirm the following details.
1. Select the right chime type (same as the product label) in the
doorbell settings interface in the EZVIZ app.
2. Your doorbell contains a power cell which may need to charge before
the first use. If you complete the install process and your doorbell
does not appear to function, give it 10 minutes to 3 hours to charge
and then try again.
3. Make sure the Doorbell button and Human Detection button are on in
the chime settings page.
2
I have failed to connect my chime to Wi-Fi.
1.
Make sure your chime is not blocked by firewall or any limitation in
your network.
2. Make sure your chime is placed as close to the router as possible for
optimal performance.
3. Do not connect too many devices to the router.
4. Make sure the static IP setting is disabled and the router can
distribute IP address to your device (DHCP is on).
3
My doorbell is offline frequently.
1. Make sure the doorbell has received strong and stable Wi-Fi signal. If
you think low Wi-Fi signal strength is causing your issue, try moving
your Wi-Fi router closer to your doorbell, or add a chime to boost
Wi-Fi.
2. Make sure your router and the internet are functional.
3. The doorbell requires at least 2 Mbps uploading speed, please make
sure the bandwidth of the network is sufficient, and does not have
too many devices connected to the router.
4. If all the troubleshooting techniques listed above does not resolve
the problem, please delete the device from your EZVIZ account, reset
and re-add.
