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FAQ

Q: If the camera is offline on the App, will the video recording continue?

A:

If the camera is powered on but disconnected from the Internet, then local 

recording will continue but cloud recording will stop. If the camera is powered 

off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?

A:

Configure a lower value for the detection sensitivity. Please notice that vehicle 

and animals are also alarm triggering sources.

Q: How to use the microSD card for local storage?

A:

1. Make sure that there is a micro SD card inserted and that the camera is 

added to your EZVIZ account. Open the EZVIZ app and enter the “Device 

Details” interface, if the “Initialize Storage Card” button appears, you need to 

initialize the micro SD card first.

2. The micro SD card recording for the motion detection is enabled by default.

Q: The mobile phone cannot receive alarm prompts when the camera is online�

A:

1. Make sure that the EZVIZ app is running on your mobile phone and that the 

Motion Detection Notification is enabled.

2. For Android system, make sure the app is running in background; and for 

iOS, enable the message push function in “Settings > Notification”.

3. If still no alarm prompts, press and hold the RESET button for about 4 

seconds restore the camera settings.

Q: Live view or playback failed�

A:

Make sure that your network is well connected. Watching live videos needs a 

good bandwidth. You can refresh the video, or change a network and try again.

For additional information about the device, please refer to www.ezviz.com.

Initiatives on the Use of Video Products

Thank you for choosing EZVIZ products.

Technology affects every aspect of our life. As a high-tech company, we are 

increasingly aware of the role technology plays in improving business efficiency and 

quality of life, but at the same time, the potential harm of its improper usage. For 

example, video products are capable of recording real, complete and clear images. 

This provides a high value in retrospect and preserving real-time facts. However, it 

may also result in the infringement of a third party’s legitimate rights and interests 

if improper distribution, use and/or processing of video data takes place. With the 

philosophy of “Technology for the Good”, EZVIZ requests that every end user of 

video technology and video products shall comply with all the applicable laws and 

regulations, as well as ethical customs, aiming to jointly create a better community.

Please read the following initiatives carefully:

1. Everyone has a reasonable expectation of privacy, and the installation of video 

products should not be in conflict with this reasonable expectation. Therefore, a 

warning notice shall be given in a reasonable and effective manner and clarify the 

monitoring range, when installing video products in public areas. For non-public 

areas, a third party’s rights and interests shall be evaluated when installing video 

products, including but not limited to, installing video products only after obtaining 

the consent of the stakeholders, and not installing highly-invisible video products.

2. The purpose of video products is to record real activities within a specific time 

and space and under specific conditions. Therefore, every user shall first reasonably 

define his/her own rights in such specific scope, in order to avoid infringing on a third 

party’s portraits, privacy or other legitimate rights.

3. During the use of video products, video image data derived from real scenes 

will continue to be generated, including a large amount of biological data (such as 

Summary of Contents for C3W-R100

Page 1: ...NFRINGEMENT OF THIRD PARTY IN NO EVENT WILL EZVIZ ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING AMONG OTHERS DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF DATA OR DOCUMENTATION IN CONNECTION WITH THE USE OF THIS PRODUCT EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO TH...

Page 2: ... Connection 2 2 Option B Wireless Connection 3 Installation 5 1 Micro SD Card Installation Optional 5 2 Installation Location 5 3 Installation Procedure 5 Operations on the EZVIZ App 7 1 Live View 7 2 Settings 8 EZVIZ Connect 9 1 Use Amazon Alexa 9 2 Use Google Assistant 10 FAQ 11 Initiatives on the Use of Video Products 11 ...

Page 3: ...r Adapter x1 Screw Kit x1 Drilling Template x1 Regulatory Information x1 Quick Start Guide x1 The power adapter s appearance is subject to the one you have bought 2 Basics Micro SD Card Slot Mic RESET Button Adjusting Screw Power Port Antenna Ethernet Port Speaker ...

Page 4: ... the App Store or Google PlayTM 3 Launch the app and register an EZVIZ user account EZVIZ App If you have already used the app please make sure that it is the latest version To find out if an update is available go to the app store and search for EZVIZ Connect to the Internet Wired Connection Connect the camera to a router Refer to Option A Wireless Connection Connect the camera to Wi Fi Refer to ...

Page 5: ...the QR code on the Quick Start Guide cover or on the body of the camera Scan QR Code Follow the EZVIZ app wizard to add the camera to the app 2 Option B Wireless Connection 1 Connect the power adapter cable to the camera s power port 2 Plug the power adapter into an electrical outlet Use power adapter and power cable come with the camera in the box The LED turning fast flashing blue indicates that...

Page 6: ...app wizard to add the camera to EZVIZ Please choose to connect your camera to the Wi Fi to which your mobile phone has connected The band of the Wi Fi must be 2 4 GHz Press and hold the reset button for about 4s and you can restart the camera and restore all parameters to default Press and hold the reset button for about 4s in any of the following cases The camera fails to connect to your Wi Fi ne...

Page 7: ...tialized tap to initialize it The status will then change to Normal and then videos can be stored 2 Installation Location Choose a location with a clear unblocked field of view and with a good wireless signal Make sure the wall is strong enough to withstand three times the weight of the camera Camera cannot be installed with the lens facing direct sunlight 3 Installation Procedure 1 Remove the pro...

Page 8: ...justing Screw Screw Drilling Template Camera 5 Loosen the adjusting screw 6 Rotate the upper part of the camera to get an appropriate detection angle 7 Tighten the adjusting screw again Adjusting Screw 0 90 0 360 ...

Page 9: ...tion as needed Swipe left and right across the screen to see more icons Icon Description Share Share your device Settings View or change the device settings Snapshot Take a snapshot Record Manually start stop recording Talk Tap the icon and then follow the on screen instructions to talk to or listen to people in front of the camera Alarm Sound and flash to deter intruders Definition Select video r...

Page 10: ...ision mode Time Zone You can select time zone as needed here Daylight Saving Time Select daylight saving time as needed Date Format You can select date format as needed here Wi Fi Make your device offline first and then you can connect your device to a new network Cloud Storage You can subscribe and manage the cloud storage Storage Status You can see micro SD card capacity used space and free spac...

Page 11: ...r EZVIZ account so that Alexa can control your EZVIZ devices 6 You will see EZVIZ has been successfully linked then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices 7 Go back to Alexa app menu and select Devices and under devices you will see all your EZVIZ devices Voice Command Discover a new smart device via the Smart Home menu in the Alexa app or the Alexa Voice Control fu...

Page 12: ...o go to the Set up interface 4 Tap Works with Google and search for EZVIZ where you will find EZVIZ skills 5 Enter your EZVIZ username and password and tap Sign in 6 Tap the Authorize button to authorize Google to access your EZVIZ account so that Google can control your EZVIZ devices 7 Tap Return to app 8 Follow the above steps to complete the authorization When synchronization is completed EZVIZ...

Page 13: ...high tech company we are increasingly aware of the role technology plays in improving business efficiency and quality of life but at the same time the potential harm of its improper usage For example video products are capable of recording real complete and clear images This provides a high value in retrospect and preserving real time facts However it may also result in the infringement of a third...

Page 14: ...t security and data security are extremely crucial Therefore every end user and data controller shall undertake all reasonable and necessary measures to ensure data security and avoid data leakage improper disclosure and improper use including but not limited to setting up access control selecting a suitable network environment the Internet or Intranet where video products are connected establishi...

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