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FAQ
Q: If the camera is offline on the App, will the video recording continue?
A:
If the camera is powered on but disconnected from the Internet, then local
recording will continue but cloud recording will stop. If the camera is powered
off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image?
A:
Configure a lower value for the detection sensitivity. Please notice that vehicle
and animals are also alarm triggering sources.
Q: How to use the microSD card for local storage?
A:
1. Make sure that there is a micro SD card inserted and that the camera is
added to your EZVIZ account. Open the EZVIZ app and enter the “Device
Details” interface, if the “Initialize Storage Card” button appears, you need to
initialize the micro SD card first.
2. The micro SD card recording for the motion detection is enabled by default.
Q: The mobile phone cannot receive alarm prompts when the camera is online�
A:
1. Make sure that the EZVIZ app is running on your mobile phone and that the
Motion Detection Notification is enabled.
2. For Android system, make sure the app is running in background; and for
iOS, enable the message push function in “Settings > Notification”.
3. If still no alarm prompts, press and hold the RESET button for about 4
seconds restore the camera settings.
Q: Live view or playback failed�
A:
Make sure that your network is well connected. Watching live videos needs a
good bandwidth. You can refresh the video, or change a network and try again.
For additional information about the device, please refer to www.ezviz.com.
Initiatives on the Use of Video Products
Thank you for choosing EZVIZ products.
Technology affects every aspect of our life. As a high-tech company, we are
increasingly aware of the role technology plays in improving business efficiency and
quality of life, but at the same time, the potential harm of its improper usage. For
example, video products are capable of recording real, complete and clear images.
This provides a high value in retrospect and preserving real-time facts. However, it
may also result in the infringement of a third party’s legitimate rights and interests
if improper distribution, use and/or processing of video data takes place. With the
philosophy of “Technology for the Good”, EZVIZ requests that every end user of
video technology and video products shall comply with all the applicable laws and
regulations, as well as ethical customs, aiming to jointly create a better community.
Please read the following initiatives carefully:
1. Everyone has a reasonable expectation of privacy, and the installation of video
products should not be in conflict with this reasonable expectation. Therefore, a
warning notice shall be given in a reasonable and effective manner and clarify the
monitoring range, when installing video products in public areas. For non-public
areas, a third party’s rights and interests shall be evaluated when installing video
products, including but not limited to, installing video products only after obtaining
the consent of the stakeholders, and not installing highly-invisible video products.
2. The purpose of video products is to record real activities within a specific time
and space and under specific conditions. Therefore, every user shall first reasonably
define his/her own rights in such specific scope, in order to avoid infringing on a third
party’s portraits, privacy or other legitimate rights.
3. During the use of video products, video image data derived from real scenes
will continue to be generated, including a large amount of biological data (such as
