EZPad Platinum 830DC, Quick Start Manual

Page: 47 / 49

47
Q: I switched the unit on, but it does not load or get past the Android logo, why?
A: Depending on the state of the battery, Android sometimes has trouble loading.
Unplug the unit from the charger, press the reset button using a paperclip or toothpick and
leave it on until the battery is completely drained (this may take a few hours).
Then, plug the unit into the charger, do not turn the unit on, and let charge for at least 4
hours. Then turn the unit on and all should load. If this procedure does not work, please
contact service@spotbuy.com.au
Q: Can I play YouTube videos on my device?
A: Yes. You can tap the YouTube application icon for quick access videos, or go to
Youtube via the browser.
Q: Video Skype used to work and now it does not. All we get is a coloured screen of
the other person on the end of Skype
or vice-versa .. Why?
A: This was a software bug by Skype. It works perfectly on Android 2.3 or 3.0, however,
the bug was discovered by Skype when Android moved to 4.0. The version of Skype pre-
installed on your unit was tested by Spotbuy and used when the unit was manufactured.
For Skype not to work, then a different version of Skype has been installed on your unit
since delivery. This can happen in the background if you have set your GMAIL account
and unit to accept automatic updates, or if you were notified by a “Version check” of a
later release and you accepted it, or you have downloaded a different / newer version
from Goggle Play Store. The correct Skype version for your unit is 2.5.0.160. Please go to
Settings / Apps / All. Scroll down to Skype and select it to check the version. If it is a
different version number, please contact us at service@spotbuy.com.au so we can email
you the correct Skype version to re-install.
Q: My programs used to work when I first received the unit, now some don’t, why?
A: Please refer the question directly above.
Q: I put in a micro SD card, but the unit cannot read it?
A: As per the user guide, please make sure the SD card is formatted as FAT32 … not just
FAT. If it is formatted as FAT32, then please make sure you click on the SD card icon if
using File Manager.
Q: I downloaded some eBooks, but Aldiko cannot open them, and I get an error
message saying “File format not compatible”, or just a blank screen, why?
A: The eBooks you downloaded are Adobe DRM file protected (ePUB). Aldiko does not
support DRM files … no Android touch tablet does. Please make sure you download any
other format except for DRM ePUB. For full DRM file compatibility, you will need to
purchase a DRM certified eBook reader.
Q: Can I connect an external hard drive or DVD drive to the USB port?
A: Android tablets support external hard drives, USB sticks, keyboards and mice, but not
DVD drives. This is because Android does not have the software drivers. Any external
storage device must USB generic and not need any
special software drivers to work.