Eyevis EYE-LCD-6000-QHD-LD, User Manual

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EYE-LCD-6000-QHD-LD 45
10. WARRANTY TERMS AND CONDITIONS
10.1 Duration and validity of warranty
The specified product is under warranty for 24 months beginning from the date of delivery by eyevis GmbH,
valid for European Union. 12 Months applies to products that were purchased outside the European Union.
Warranty services during the warranty period do not extend the validity period of the warranty.
10.2 Proof of purchase
The sales agreement or the invoice (original invoice with serial number) of the first purchaser must be presented
as proof of purchase to claim warranty services. If the customer cannot provide this evidence of purchase, the
warranty period is dated back to the date of purchase at the specialist supplier (first supplier) plus one month.
10.3 Warranty service or exchange during warranty period
If the product shows any faults or defects during the warranty period, eyevis GmbH provides the following
services in compliance with the warranty:
) Defective on arrival
If the product is Dead On Arrival (DOA), the customer has to return the product to the specialist supplier (point
of purchase) within 14 days for a new replacement. If the customer does not return the product within 14 days
the product will be treated under usual terms of warranty.
) Return-to-Base-Warranty (Bring-In Warranty)
Defective parts or products must be sent back carriage free to eyevis. In certain circumstances can the product
sent back to the specialist supplier (place of purchase) or to eyevis service centre (land of purchase).
In the event that the product requiring repair under warranty, the customer is responsible for the cost of
transportation to eyevis. Eyevis bears only the one-way costs for the reshipment of repaired or exchanged
products to the customer. During in transit the goods are at the owner’s risk.
) Repair and Return
The defective product is sent to eyevis by the customer and is repaired within 21 days. In this case eyevis
bears the costs for eventually required components or the arising working time, as well as for the costs for the
reshipment to the customer.
10.3.1 Temporary exchange equipment during repair time (only products under warranty)
Bring-in warranty. The customer can request for an temporary exchange product during the repair time, if the
product under warranty cannot be repaired within 30 days. In dependence of availability Eyevis decides whether
the equipment can be replaced. Any costs of a return delivery of the exchange equipment, are borne by the
customer.
10.3.2 Warranty on Repairs
As a general rule repairs or replacements does not extend or restart the warranty period. The repaired parts/
components will be treated under warranty for 3 months for same kind of problems.