Eyenetra NETROPTER, User Manual, Page: 30 / 32

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We stand behind our products and services and want you to be satisfied with
them. We’ll always do our best to take care of customers—our philosophy is to
deal with you fairly and reasonably; we hope you will be fair and reasonable with
us as well.
We offer a two-phased refund policy for all of our customers. It’s the best way
to get to know our technology and explore its implementation at your own
convenience. If there’s a fit and we meet your needs, great! If not, we understand.
PHASE A: 10-DAY TRIAL
Your experience starts with a 10-day risk-free trial. You have ten consecutive days,
from the date of receipt of the product, to receive our on-line training session,
evaluate the products and decide if you want to move forward or return the
products.
The ten days are for trial and evaluation purposes only. EyeNetra does not
refund products that were used in for-profit and not-for-profit environments. The
product must return in the same condition that you received it, in the original box
with all its components included.
PHASE B: EXTENDED-USE UP TO 5 MONTHS.
In this phase, you are allowed to use the products in day-to-day commercial or
not-for-profit activities to evaluate how they perform in practice in the desired
patient population. If you are not satisfied with their performance and decide to
return the products, a simple monthly rental fee is applied.
We charge 20% of the value of the products per month from the date of receipt
of the product. Any partial-month usage is charged for a full month. Please note
that no refunds are accepted after 5 months have passed since you received the
products.
NON-RETURNABLE ITEMS INCLUDE:
Gift cards
Software products, including our Insight Portal
Items on sale, including tradeshow specials and discounts.
Damaged, dirty or products that have missing parts
All shipping costs, VATs, duties, and other fees
HOW DO I FILE A RETURN?
The return process starts by filling out the Return Authorization form: http://
returns.eyenetra.com
Refund Policy |
NETROPTER USER MANUAL