manualshive.com logo in svg

Extreme USB VU5200, User Manual

Share
Download
Extreme USB VU5200 User Manual Download Page 10

Troubleshooting

The following table provides troubleshooting tips. The topics are arranged in the order in which they should 
be executed, in most situations. If you are unable to resolve the problem after following these instructions, 
please contact Technical Support for further assistance.

PROBLEM 

CAUSE

SOLUTION

All LEDs on local 
extender are off.

•  The local extender is not 

receiving power from the power 
adapter.

1.   Ensure that the power adapter is properly 

connected to the local extender.

2. Check that the power adapter is connected to a 

live source of electrical power.

All LEDs on 
remote extender 
are off.

•  The remote extender unit is not 

receiving power from the power 
adapter.

1.   Ensure that the power adapter is properly 

connected to the local extender.

2. Check that the power adapter is connected to a 

live source of electrical power.

Link LEDs on 
local extender 
and remote 
extenders are 
off.

•  There is no connection between 

the local and remote extenders.

1. Ensure a Cat 5e cable is connected between the 

local and remote extenders. Ensure Cat 5e STP or 
better cabling with conductor RJ45 connectors is 
used. 

2. Connect a new short Cat 5e patch cord between 

the local and remote extenders to determine if the 
original Cat 5e cable is defective.

3. Ensure the Cat 5e cable is as straight as possible 

(i.e. not coiled).

Link LED on 
local extender is 
on, USB LED on 
local extender 
is off.

•  The host computer is not 

powered on.

•  The local extender is not 

connected to the computer.

•  The computer does not support 

USB hubs.

•  The USB cable is defective.

•  The unit is malfunctioning.

1. Disconnect all USB devices from the remote 

extender.

2. Disconnect the local extender from the computer.

3. Disconnect the local and remote extenders from 

the power adapters.

4. Reconnect the local extender to the power 

adapter.

5. Reconnect the remote extender to the power 

adapter. 

6.  Reconnect the USB devices to the remote 

extender.

7. Reconnect the local extender to the computer.

8. If the USB LED continues to stay off, contact 

Technical Support.

10

Summary of Contents for VU5200

Page 1: ...VU5200 HDMI USB 2 0 Extender HDMI and USB 2 0 100m Cat 5e KVM Extender System User Guide ...

Page 2: ...96 FCC Radio Frequency Interference Statement Warning This device complies with FCC Part 15 Subpart B CE Statement The product meets European Standard EMC EN 55022 Class A EN 61000 and EN 55024 IC Statement This Class A digital apparatus complies with Canadian ICES 003 Information contained herein is subject to change without notice Document 90 01026 A06 ...

Page 3: ... Remote Extender Description and Markings 7 Installation Guide 8 Installing the Local Extender Unit 8 Installing the Remote Extender Unit 8 Connecting the Local Extender to the Remote Extender 9 Connecting Power to the Local and Remote Extenders 9 Checking the Installation 9 Connecting a USB Device 9 Troubleshooting 10 Specifications 12 Contacting Technical Support 13 Technical Glossary 14 ...

Page 4: ...has an HDMI port USB 1 1 or 2 0 compatible device s A minimum of Cat 5e Shielded Twisted Pair STP cable with two Cat 5e RJ45 connectors if using surface cabling OR A minimum of Cat 5e cabling with two information outlets and two Cat 5e patch cords with Cat 5e RJ45 connectors if using premise cabling While Cat 5e STP is the minimum category of twisted pair cabling for the best experience and to min...

Page 5: ...ory 6 STP cable with Category 6 RJ45 connectors is recommended for best performance Using Cat 5e or unshielded Cat 6 cabling may leave your signal more susceptible to interference and noise which may result in poor video performance or reduced extension distance Cable Type Maximum Distance Uncoiled Coiled Notes Solid Core Cat 5e UTP 100m 330 ft 70m 229 ft High susceptibility to electrical interfer...

Page 6: ...ight The local extender and the host computer are communicating with each other and working Blinking Green Light The host has suspended communication with the local extender No Light The host and the local extender are not communicating or not connected 4 Video LED Green Solid Green Light HDCP digital rights management content is being transmitted Blinking Green Light Video non HDCP content is bei...

Page 7: ...extender and the host computer are communicating with each other and working Blinking Green Light The host has suspended communication with the local extender No Light The host and the local extender are not communicating or not connected 4 Video LED Green Solid Green Light HDCP digital rights management content is being transmitted Blinking Green Light Video non HDCP content is being transmitted ...

Page 8: ...total length including patch cords is no more than 100m Installing the Local Extender Unit 1 Place the local extender unit near the computer 2 Connect the supplied USB cable to the USB port on the local extender and an available USB 2 0 1 1 Type A Port on the computer 3 Connect the supplied HDMI cable to the local extender HDMI In and an available HDMI Port on the computer Installing the Remote Ex...

Page 9: ... adapter to the remote extender Use only the power adapters supplied with the product Use of substitute adapters may cause permanent damage to the system and will void the warranty Checking the Installation 1 On the local and remote extender units check that the Power Link USB and Video LEDs are on If the Link LED is off then the cabling between the local and remote extenders is not installed prop...

Page 10: ...s no connection between the local and remote extenders 1 Ensure a Cat 5e cable is connected between the local and remote extenders Ensure Cat 5e STP or better cabling with conductor RJ45 connectors is used 2 Connect a new short Cat 5e patch cord between the local and remote extenders to determine if the original Cat 5e cable is defective 3 Ensure the Cat 5e cable is as straight as possible i e not...

Page 11: ...the computer connect another device of a different type to the KVM extender product Connect the KVM extender product to the computer 7 If the second device does not operate the KVM extender product may be malfunctioning Contact Technical Support for assistance 8 If the second device does operate properly the first device may not be compatible with the KVM extender product Blinking Video on the Sin...

Page 12: ...put 5V DC 3A 15 W Power Available to USB Device at REX 500 mA each port Enclosure Material Black anodized aluminum LOCAL EXTENDER Video Connector 1 x HDMI In USB Connector 1 x USB Type B Receptacle Link Connector 1 x RJ45 Dimensions 112 mm x 175 mm x 30 mm 4 4 x 6 9 x 1 18 REMOTE EXTENDER Video Connector 1 x HDMI Out USB Connector 3 x USB Type A Receptacles Link Connector 1 x RJ45 Dimensions 112 m...

Page 13: ...where you purchased this product and provide them with the following information Host computer make and model Type of Operating System installed e g Windows 8 Mac OS X etc Part number and serial number for both the local extender and remote extender Make and model of any USB device s attached to the product Description of the installation Description of the problem ...

Page 14: ...onnector is used to attach the USB cable to a USB device RJ45 The Registered Jack RJ physical interface is what connects the network cabling Cat 5e to the local extender unit and remote extender unit You may use either the T568A scheme Table 1 or the T568B scheme Table 2 for cable termination as the extender uses all four pairs of the cable RJ45 connectors are sometimes also referred to as 8P8C co...

Reviews:

No comments

Brands by name

Popular brands

Load more brands