Extreme Networks WiNG AP-7612, Installation Manual, Page: 5 / 21

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Getting Help
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GTAC (Global Technical Assistance Center) for Immediate Support
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Before contacting Extreme Networks for technical support, have the following information ready:
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Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Networks products
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A description of the failure
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A description of any action(s) already taken to resolve the problem
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A description of your network environment (such as layout, cable type, other relevant environmental
information)
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Network load at the time of trouble (if known)
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The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any related RMA (Return Material Authorization) numbers
Extreme Networks Documentation
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Current Product Documentation www.extremenetworks.com/documentation/
Archived Documentation (for earlier
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Release Notes www.extremenetworks.com/support/release-notes
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Preface
ExtremeWireless™WiNG™ AP-7612 Installation Guide 5