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Extreme Networks Data Sheet:
Ridgeline Service Advisor Feature Pack
Service Assurance
To reduce customer churn, service providers must deliver a consistently positive customer experience. Their primary
concerns are a reduction of service quality or an outage. Service providers cannot risk losing customers who are
dissatisfied.
topology that provides a quick view of physical links, transport
protocols, or services which have been impacted. This detailed
information provides networks operators the ability to easily
determine how many subscribers have been affected at which
location. Based on the magnitude of impact, network operators
can effectively prioritize their troubleshooting tasks for resolu-
tion. The upfront information also drastically reduces the mean-
time-to-repair of service issues, enabling carriers to enhance
subscriber experience.
For example, if an operator selects a particular E-Line service,
the corresponding active path (including network devices and
links) are highlighted on the topology map and the service
status is shown. If a link failed in the active path, the network
reconverges and the new active path (and service status)
updates based on this new information.
In addition to the alarm context visualization and service status,
Ridgeline provides a customizable alarm manager, reports and
real-time statistics to enable network operators to gauge the
overall network health with respect to alarms, utilization and
events.
SIn today’s increasingly competitive marketplace where
subscribers are on the constant lookout for new services that
provide them the best value, enhancing subscriber experience
is crucial. Service assurance requires real-time detailed visibility
into the network and proactive detection of network problems
to ensure uninterrupted, high-quality services that subscribers
count on.
The CLI method makes service assurance a significant chal-
lenge. Once the operator is notified of an alarm, the process
involved in finding out its impact on services requires a series
of tasks. For example, suppose an alarm indicates that a par-
ticular link is down. The operator must first determine which
VLANs are on the link. Next, the operator must figure out
which network elements are associated with these VLANs. The
operator must then determine which ports are active or inac-
tive on those network elements, and then make references to
the database to determine which services are mapped to these
active ports. These steps require the operator to have detailed
knowledge about the network when executing the CLI com-
mands. Clearly, having to perform these tasks for every alarm
is tedious and time-consuming.
Ridgeline addresses this problem by abstracting the com-
plexity of the converged network, with detailed and easy-to-
understand representations of transport and service protocols.
It provides a detailed consolidated view of the entire network
with up/down status, and a dynamic alarm context visual
Improve subscriber loyalty
by visualizing and assuring
the service.
•
Service monitoring and visualization
to enable operators to quickly view
customer services
•
Network monitoring and visualization
to allow a robust network health view
and protocol overlay
•
Troubleshooting tools to permit opera-
tors to reduce network down-time
•
Dynamic reporting and comprehen-
sive network summary reports to view
network usage
Figure 3: Service Assurance
Transport Protocols and Services
Features
VLAN
PB
PBB
VPLS
Active Path Visualization
Yes
Yes
Yes
Yes
Service Status
Yes
Yes
Yes
Yes
