1.4 WARRANTY POLICY STATEMENT
Extreme Fire, a division of Brock Air Products, Inc., extends this Limited Lifetime Warranty to the original purchaser of this
appliance provided the product remains in the original place of installation. The items covered by this limited warranty and the
period of such coverage is set forth in the table below.
Some conditions apply (see below).
The policy is not transferable, amendable, or negotiable under any circumstances.
1.4.1 Conditions
Warranty protects against defect in manufacture or Extreme Fire assembled components only, unless herein specified otherwise.
Any part(s) found to be defective during the warranty period as outlined above will be repaired or replaced at Extreme Fire’s
option through an accredited distributor, dealer or pre-approved and assigned agent provided that the defective part is returned to
the distributor, dealer or agent for inspection if requested by Extreme Fire. Alternatively, Extreme Fire may at its own discretion
fully discharge all its obligations under the warranty by refunding the verified purchase price of the product to the original
purchaser. The purchase price must be confirmed by the original Bill of Sale.
The authorized selling dealer, or an alternative authorized Extreme Fire dealer if pre-approved by Extreme Fire, is responsible for
all in-field diagnosis and service work related to all warranty claims. Extreme Fire is not responsible for results or costs of
workmanship of unauthorized Extreme Fire dealers or agents in the negligence of their service work.
At all times Extreme Fire reserves the right to inspect reported complaints on location in the field claimed to be defective prior to
processing or authorizing of any claim. Failure to allow this upon request will void the warranty.
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of purchase by
you). All claims must be complete and provide full details as requested by Extreme Fire to receive consideration for evaluation.
Incomplete claims may be rejected.
Unit must be installed according to all manufacturers’ instructions as per the manual.
All Local and National required codes must be met.
The original purchaser is responsible for cleaning and maintenance of the unit, as outlined in the owner’s manual. As outlined
below, the warranty may be voided due to problems caused by lack of cleaning or maintenance.
Repair/replacement parts purchased by the consumer from Extreme Fire after the original coverage has expired on the unit will
carry a 90-day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion.
No labor coverage is included with these parts.
1.4.2 Exclusions
This Limited Lifetime Warranty does not extend to rust or corrosion of any kind due to a lack of maintenance or the presence of
corrosive chemicals (i.e., chlorine, salt, air, etc.).
Malfunction, damage, or performance-based issues as a result of environmental conditions, location, chemical damages, operator
error, abuse, misuse, use of improper fuels, lack of regular maintenance and upkeep, acts of God, weather related problems from
hurricanes, tornados, earthquakes, floods, lightning strikes/bolts or acts of terrorism or war, which result in malfunction of the
appliance are not covered under the terms of this Limited Lifetime Warranty.
Extreme Fire has no obligation to enhance or modify any unit once manufactured (i.e., as products evolve, field modifications or
upgrades will not be performed on existing appliances).
This warranty does not cover dealer travel costs for diagnostic or service work. All labor rates paid to authorized dealers are
subsidized, pre-determined rates. Dealers may charge homeowner for travel and additional time beyond their subsidy.
Any unit showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may void this
warranty. This includes units with rusted or corroded parts which have not been reported as rusted or corroded within three (3)
months of purchase.
