OFFICE LINE
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TROUBLESHOOTING
Quick Troubleshooting Guide
Coffee-grinding issues
Coffee dispensing is very fast:
The coffee grind is too coarse. Adjust the
coffee-grinder to a finer setting.
Coffee dispensing is very slow:
The coffee grind is too fine. Adjust the coffee-
grinder to a coarser setting.
Problem
Possible cause
Solution
The machine does not
start up
The plug is not correctly
inserted into the power socket
Check that the plug is correctly
inserted and that the power
socket is operational.
The circuit breaker and/or
differential are disconnected.
Ensure that they are connected
and operational.
The cable and/or plug are
damaged.
Call a service technical to
replace it.
The steam wand does not
dispense steam
The steam wand is clogged by
milk
Clean the wand and, if
necessary, remove the nozzle
and unclog it using a pin or
needle.
Water is found
underneath the machine
The drainage tube is blocked.
Clean the drainage tube.
The following checks can be carried out by users only after the machine has been turned off and
disconnected from the power supply. For all other nonspecific machine faults, disconnect the machine
from the power supply and immediately contact authorised and qualified service personnel.
Faults produced by limescale
Coffee not dispensed at right temperature:
Heat-exchanger outlet pipes clogged by
limescale.
Brewing groups do not dispense water:
Water system is clogged by limescale.
90% of faults are due to limescaling inside the coffee machine (due to not softening the
water). To avoid these faults, maintain the water softener regularly.
