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whether such modifications are authorized, approved, or otherwise
sanctioned by HTC; or
16.
to malfunctions caused by the use of the Product or Accessory with or
connection of the Product to an accessory not approved or provided by HTC,
or used in any way other than its intended use and where such defect is not
the fault of the Product itself.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in the Product or Accessory, You should take
the following actions:
1.
Refer to the user manual and/or resources available at www.htcexodus.com in
order to identify and correct the problem. Please note that opening the
Product or Accessory may cause damage that is not covered under the Limited
Warranty.
2.
If the problem cannot be resolved by reference to the user manual and/or
resources available at
, You should contact the retailer
from which You purchased the Product or Accessory or visit
for further information on contacting HTC
customer care for assistance.
3.
When You contact the retailer or HTC, please be sure to have the following
information available:
a.
The model, serial number, and IMEI/ESN of the Product or Accessory.
b.
Your full address and contact information.
c.
A copy of the original invoice, receipt or bill of sale for the purchase of
the Product. You must present a valid proof of purchase upon making
any claims pursuant to this Limited Warranty.
Upon completion of these steps, HTC will provide You with instructions regarding how
and when the Product or Accessory should be returned. Before returning the Product
to HTC for warranty service, You must backup and delete your personal digital data
stored on the Product storage media. HTC and HTC authorized service centers are not
responsible for any loss of any kind of digital data stored on the Product storage media.
DURING THE NORMAL REPAIR PROCESS, THE FILES OR CONTENTS ON THE PRODUCT
WILL LIKELY BE ERASED, INCLUDING DATA STORED ON EITHER INSTALLED OR
REMOVABLE STORAGE. At HTC’s sole discretion, the Product may be returned to You
in either the original configuration or as updated to the latest available software.
Before returning any Product for service, You need to retain Accessories or detachable
components on the Product (e.g: Micro-SD card) unless You are requested by HTC to
return Accessory with the Product. In the event You fail to retain Accessories or such
detachable components on the Product, they may not be returned to You and HTC
