www.excelsecu.com
7.
FAQ
7.1.
How do I install the FIDO2 security key to my computer?
Answer:
You don't need to install it, it’s plug and play. It works with
Windows,
macOS, Linux, Chrome OS.
7.2.
I have two gmail accounts, how many FIDO2 security keys
do I need to protect two gmail account. Do I need 2 keys?
Answer: You can use one FIDO2 security key with multiple accounts, but that is not
recommended. Regardless of if you're protecting one gmail account, or two - you should
register multiple keys (if the service allows it). That way, if you lose your key, or it's damaged,
or it's stolen, you will still have a backup key ready to use.
7.3.
What should I do if I lost my FIDO2 security key?
Answer: Just go to the website your key already registered. On the 2-step verification tab or
similar tab, delete the device. Two FIDO2 security keys are recommended, one for normal use,
the other for backup.
