© 2016 Excel, part of Van Os Medical B.V.
Koperslagerij 3 | 4651 SK Steenbergen | The Netherlands | T: +31 (0)167-573020 | E: [email protected] | W:
www.vanosmedical.com
© 2016 Excel, part of Van Os Medical B.V.
Koperslagerij 3 | 4651 SK Steenbergen | The Netherlands | T: +31 (0)167-573020 | E: [email protected] | W:
www.vanosmedical.com
30
User Manual
| Excel G-Explorer
10. Warranty
Your user manual is also the warranty form. Enter the relevant data on page five and keep this user manual safe.
10.1
Warranty application
On your wheelchair is factory warranty label. It could also be possible that your dealer offers an additional warranty.
However, in this user manual we are assuming the only warranty is the one given by Van Os Medical.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or
institutional use). The warranty is limited to defects to materials and possible hidden shortages. Van Os Medical
guarantees the following components on your G-Explorer wheelchair:
•
Warranty period on side- and cross frame: 10 years;
•
Warranty period wheels, hand brakes, front forks, arm rests, footrests and all components not stated here
under: 1 year;
•
No warranty on: upholstered components like seat and back upholstery and rigid arms, plastic parts as foot
plates, coating and rubber parts, tyres and inner tubes.
10.2
Warranty conditions
The warranty period starts upon the date of purchase of your wheelchair. If within the warranty period, your
wheelchair develops a defect, it will be repaired or replaced. However you do need to provide to Van Os Medical
a complete warranty registration form or a copy of the bill with date of purchase. Without a warranty registration
form or a proof of the purchase, the warranty will start at the date when you purchased the chair from the dealer.
Repairs and replacements must be fitted by an authorised Van Os Medical service agent. To qualify for the warranty,
your wheelchair must have an up to date service schedule. Furthermore, if a problem occurs, you need to inform
the Van Os Medical service agent immediately.
When parts of the wheelchair fail within 12 months of purchasing, the part or parts will be repaired or replaced free
of charge, if the problem is a manufactory or material error and only if the wheelchair is with its original owner, our
warranties are non-transferrable between shops or persons
This warranty does not include any labour charges incurred by replacements. Replaced or repaired parts fall under
the same warranty conditions as the original wheelchair. Worn parts are not guaranteed, unless these parts are
worn as a direct result of an original manufacturer defect. These parts are for example upholstery, tyres, inner
tubes and similar kinds of parts. The warranty conditions above describe all wheelchair parts, and are applied for
the models bought at the normal price.
