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Overall user manual
© 2009 VAN OS MEDICAL UK LTD.
Tel. +44(0)1757 701177, Fax +44(0)1757 706011, E-mail:
,
www.vanosmedical.com
6.
WARRANTY
6.1 Warranty application
Together with your Click & Go you get the factory warranty. However, it is possible that your dealer offers a
supplementary warranty. This manual only handles the factory warranty as given by Van Os Medical.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or
institutional use). The warranty is limited to defects to materials and possible hidden shortages. VAN OS MEDICAL
guarantees the following components on your EXCEL® Click & Go:
The warranty of your Click & Go is 12 months. Parts that are subject to normal usage wear and tear, such as
batteries, are not included in this warranty.
Also you can find the warranty periods label on the frame of your Click & Go. See also chapter 1.
6.2 Warranty definition
Your manual is also the warranty form, fill in the relevant details in and store it carefully.
Warranty conditions
The warranty period commences upon the date of purchase. If within the warranty period, your Click & Go will be
defect, it will be repaired or replaced.
However you do need to provide to Van Os Medical a complete filled in warranty registration form or a copy of the
bill with date of purchase. Without a warranty registration form or a proof of the purchase date the warranty will
start at the date when VAN OS MEDICAL sent the invoice to the dealer.
Repairs and replacement must be performed by an authorised Van Os Medical service agent. To qualify for the
warranty, your Click & Go must require the care standards. Furthermore, if a problem occurs, you need to fully
inform the Van Os Medical service agent immediately. If you use the Click & Go outside the designated area of the
Van Os Medical service agent, you can repair your Click & Go by any other, by the factory approved, service agent.
When parts of the Click & Go, within 12 months after the commence date, needs reparation or replacement, as a
result of a manufactory or material error and the Click & Go is with its first owner, the part or parts will be
repaired or replaced free of charge.
This warranty does not include any labour charges incurred by replacements.
Replaced or repaired parts fall under the same warranty conditions as the original Click & Go. Worn parts are
normally not guaranteed, unless these parts are worn as a direct result of an original manufacturer defect. These
parts are for example tyres, batteries and similar kinds of parts.
The warranty conditions above describe all Click & Go parts, and are applied for the models bought at the normal
end-user price.
With normal circumstances no responsibility is accepted when the Click & Go needs replacement or repairs as a
direct result from:
1.
Not maintaining the Click & Go and parts according to the recommendations of the manufacturer, or not using
the specific original parts;
2.
Damaging the Click & Go or parts by inattentive use, accident or wrong use;
3.
Adjusting the Click & Go or parts, different from the specifications of the manufacturer, or reparations done
before the service agent is warned.
4.
If the product is not equipped with an original factory frame number and identification label as described in
the manual, see chapter 1.
This warranty is not
transferrable.
