27
FILTER INSTALLATION AND USER GUIDE
BARRIE
●
ONTARIO
●
CANADA 705.733.8900 WWW.EXCALIBURWATER.COM
Problem
Possible Cause
Solution
8. E1 = Control unable to sense
motor movement
a. Motor not inserted full to
engage pinion, motor wires
broken or disconnected
a. Disconnect power, make sure motor is fully engaged, check for
broken wires, make sure two pin connector on motor is
connected to the two pin connection on the PC Board labeled
MOTOR. Press NEXT and REGEN buttons for 3 seconds to
resynchronize software with piston position or disconnect
power supply from PC Board for 5 seconds and then reconnect.
b. PC Board not properly snapped
into drive bracket
b. Properly snap PC Board into drive bracket and then Press NEXT
and REGEN buttons for 3 seconds to resynchronize software
with piston position or disconnect power supply from PC Board
for 5 seconds and then reconnect.
c. Missing reduction gears
c. Replace missing gears
9. E2 = Control valve motor ran
too short and was unable to
find the next cycle position
and stalled
a. Foreign material is lodged in
control valve
a. Open up control valve and pull out piston assembly and seal/
stack assembly for inspection. Press NEXT and REGEN buttons
for 3 seconds to resynchronize software with piston position or
disconnect power supply from PC Board for 5 seconds and then
reconnect.
b. Mechanical binding
b. Check piston and seal/ stack assembly, check reduction gears,
check drive bracket and main drive gear interface. Press NEXT
and REGEN buttons for 3 seconds to resynchronize software
with piston position or disconnect power supply from PC Board
for 5 seconds and then reconnect.
c. Main drive gear too tight
c. Loosen main drive gear. Press NEXT and REGEN buttons for 3
seconds to resynchronize software with piston position or
disconnect power supply from PC Board for 5 seconds and then
reconnect.
d. Improper voltage being
delivered to PC Board
d. Verify that proper voltage is being supplied. Press NEXT and
REGEN buttons for 3 seconds to resynchronize software with
piston position or disconnect power supply from PC Board for 5
seconds and then reconnect.
10. E3 = Control valve motor
ran too long and was unable
to find the next cycle
position
a. Motor failure during a
regeneration
a. Check motor connections then Press NEXT and REGEN buttons
for 3 seconds to resynchronize software with piston position or
disconnect power supply from PC Board for 5 seconds and then
reconnect.
b. Foreign matter built up on
piston and stack assemblies
creating friction and drag
enough to time out motor
b. Replace piston and stack assemblies. Press NEXT and REGEN
buttons for 3 seconds to resynchronize software with piston
position or disconnect power supply from PC Board for 5
seconds and then reconnect.
c. Drive bracket not snapped in
properly and out enough that
reduction gears and drive gear
do not interface
c. Snap drive bracket in properly then Press NEXT and REGEN
buttons for 3 seconds to resynchronize software with piston
position or disconnect power supply from PC Board for 5
seconds and then reconnect.
11. E4 = Control valve motor
ran too long and timed out
trying to reach home
position
a. Drive bracket not snapped in
properly and out enough that
reduction gears and drive gear
do not interface
a. Snap drive bracket in properly then Press NEXT and REGEN
buttons for 3 seconds to resynchronize software with piston
position or disconnect power supply from PC Board for 5
seconds and then reconnect.
