SECTION 7: WARRANTY AND SERVICING
● Ex Machina Soundworks, LLC warrants new products against defects in materials and
manufacturing for a period of 6 years from the date the unit was registered.
● The warranty is tied to the product not to the customer and is transferable.
● During the warranty period, Ex Machina Soundworks will repair or replace a faulty unit
(per our discretion).
● Warranty repairs must be carried out by either Ex Machina Soundworks or an authorized
repair center, with the exception of driver units, which are field replaceable.
● You must contact your authorized dealer or Ex Machina Soundworks to initiate a
warranty claim.
● Ex Machina Soundworks’ liability is with its authorized dealers. Contact with the end user
may occur, but the warranty claim must be referred to an authorized dealer. Until the
product has been inspected, or determined to be in defect by Ex Machina Soundworks’
service department, we will admit no liability.
● No warranty will be honored without a valid serial number.
● In the case of a warranty claim, the product or components must be returned to the
factory at the customer’s expense.
● If the warranty claim is accepted, shipping costs incurred will be reimbursed by Ex
Machina Soundworks.
15
