Warranty
Customer checklist
Item No.:099-011623-EWM01
17
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Warranty
1-year warranty
Regardless of statutory warranty rights
and based on our General Terms and Conditions, EWM HIGHTEC
WELDING GmbH provides a 1-year warranty for its product starting from the date of purchase. Different
warranty periods apply to accessories and spare parts. Parts subject to wear are naturally exempt from
the warranty.
EWM guarantees the error-free condition of the products in terms of materials and processing. If the
product proves to be defective in terms of materials or processing within the warranty period, you have
the right to free repair or to replacement by an appropriate product, at our discretion. On receipt by EWM
the returned product becomes the property of EWM.
Condition
The prerequisite for providing the full warranty is operating the products in accordance with the EWM
operating instructions observing the relevant legal recommendations and guidelines. This is because only
machines that are maintained regularly function correctly in the long term.
Making a claim
When making a claim under the warranty, please contact only your authorised EWM sales partner.
Exclusion of warranty
The warranty does not apply to products that are damaged due to accidents, misuse, improper operation,
incorrect installation, use of force, disregard of the specifications and operating instructions, inadequate
maintenance (see chapter "Maintenance and Care"), exterior influences, acts of God or personal
misfortunes. Furthermore, it is not valid in the case of improper changes, repairs or modifications. In
addition, a claim for warranty does not exist in the case of partially or completely dismantled products and
interventions by persons who are not authorised by EWM, as well as in the case of normal wear.
Limitation
All claims regarding fulfilment or non-fulfilment on the part of EWM from this declaration in connection
with this product are limited as follows to the replacement of the actual damages. EWM's liability
stemming from this declaration in connection with this product is fundamentally limited to the amount that
the purchaser originally paid for the original purchase. This limitation does not apply to personal injuries
or damage to property caused by negligent behaviour on the part of EWM. In no way will EWM be
responsible for lost profits, indirect or subsequent damage. EWM is not liable for damages based on the
claims of third parties.
Place of jurisdiction
If the person making the claim is a business person, the sole place of jurisdiction for all disputes resulting
directly or indirectly from the contractual relationship shall be the headquarters or the branch office of the
supplier, at the discretion of the supplier. The purchaser gains ownership of the products supplied as
replacements within the framework of the warranty adjustment at the time of the exchange.
