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Ewbank, 38 Bluestem Road, Ipswich, Suffolk, IP3 9RR Tel. 01473 271 272
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ARRANTY TERMS & CONDITIONS
Ewbank Warranty Terms & Conditions
This product is guaranteed for a period of 24 months as standard from the date of
purchase against mechanical and electrical defects. Please note that the battery
included with this appliance is only covered for a period of 12 months.
To qualify for the warranty, the product must be used for domestic household use only
and in accordance with the instructions in the user manual. Any misuse of the product
will result in the warranty being void. If after 12 months it is deemed that any damage
or fault with the product is due to the battery then Ewbank reserves the right to refuse
to repair, replace or offer a refund on the appliance.
The warranty does not cover accidental damage, misuse, neglect, tampering or
incorrect adjustment or installation.
The warranty will be rendered invalid if the product is resold, has had its serial
number removed (or has an invalid serial number), or if an unauthorised person has
carried out any repairs or alterations.
The warranty does not cover accessories or consumable parts that require replacement
under normal use. This includes shelving, dials, filters, belts and trays etc.
In the unlikely event of a breakdown please refer to the Troubleshooting guide in your
user manual and check all plugs, fuses and the electricity supply.
If you still require assistance please contact our Customer Service department on
01473 271 272
or write to us at the following address:
Customer Service Department
Ewbank, 38 Bluestem Road,
Ipswich, Suffolk, IP3 9RR
Please quote the Product Code and the PO Number on the rating label and give
details of the exact fault. We will then decide whether to repair or replace the item.
Before we arrange the repair or replacement you will be required to return a copy of
your proof of purchase. Please retain your original.
If an item is replaced within the agreed warranty period, the warranty for the
replacement item will be calculated from the purchase date of the original.
In the event that the product is inspected and no fault is found or the product is not
within the warranty period you will be charged for the repair and any carriage costs.
