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 16

 

Troubleshooting Flow Chart:

 

Problem

 

Possible Cause

 

Solution

 

1)

 

 

 

 

Flames not working correctly

 

Ribbons are statically connected to 
glass.

 

Installation airflow restricted.

 

Blower clogged.

 

Slow fan.

 

Spray some anti

-

static spray beneath 

the tray.

 

Check the correct aperture has been 
adhered to when installing—

              

Recommended clearance is 

100mm

.

 

Fan requires cleaning out.

 

Fan requires cleaning out. If problem 
persists, replacement fan may be      
required.

 

2)

 

 

 

 

Heater blowing cold

 

Possible installation gaps/Chimney not 
adequately blocked off.

 

Fan clogged.

 

Faulty element.

 

Slow fan.

 

Chimney may not be fully blocked. 
Correct aperture has not been adhered 
to—

100mm

 

Heater fan requires cleaning out

 

Replace element

 

Check fan placement. If problem      
persists replacement fan may be      
required. 

 

Summary of Contents for Ev4i

Page 1: ...d this manual first before attempting to install or use this fireplace For your safety always comply with all warnings and safety Instructions contained in this manual to prevent personal injury or property damage Please Note This product is for well insulated spaces or occasional use English ...

Page 2: ... the installation and continued performance of this product This product conforms with all health safety and environmental protection standards as indicated by a CE mark For optimum performance this product requires a well insulated location or occasional use 1 Introduction 2 2 Electrical Safety 3 4 3 Important Instructions 5 7 4 Installation Requirements 8 5 Switch Identification 9 6 E Touch App ...

Page 3: ...ed Young children should be supervised to ensure that they do not play with the appliance The appliance is not intended for use by young children or infirmed persons without supervision In the event of a malfunction disconnect power at the service panel and have the unit inspected by a reputable electrician before reusing If the supply cord is damaged it must be replaced by the manufacturer or its...

Page 4: ...ug in any way Always plug heaters directly into a wall outlet receptacle Never use with an extension cord or relocatable power tap outlet power strip Do not burn wood or other materials in the electric fireplace Do not strike the fireplace glass Always use a certified electrician should new circuits or outlets be required Always use properly grounded fused and polarized outlets Disconnect all powe...

Page 5: ...ons shall state that the heater must not be located immediately below a socket outlet WARNING in order to avoid overheating do not cover the heater Children of less than 3 years should be kept away unless continuously supervised Children aged from 3 years and less than 8 years shall only switch on off the appliance provided that it has been placed or installed in its intended normal operating posi...

Page 6: ...tlet Never install or use this product where it may come in contact with water i e a bathroom or wet room Never use aerosols or steam cleaners near this product Never route the electric cable near the heater outlet Never route the electric cable under carpets or floor coverings Never install this product close to curtains or combustible materials Never Use the heater to dry clothes or other object...

Page 7: ...terminal in the plug which is marked with the letter N The brown wire must be connected to the terminal in the plug marked with the letter L Replace fuses only with fuses of the correct size and rating As the colours of the mains lead of this appliance may not match the coloured markings used to identify the terminals in a plug please observe the following Fig 1 ...

Page 8: ...esives as this can alter the airflow and hinder any further servicing of the product Please refer to technical specification table for further information with reference to measurements HEATER UNIT CUT OUT This is a safety feature to safe guard against further damage to the product If the airflow is restricted the heater will automatically turn off This can occur due to incorrect installation or o...

Page 9: ...tivate connection to your app or E Touch is located at the front of the fire in the gap between the front glass panel and the bottom edge of the frame Fig 1 Your main power supply is attached to the IEC through the back of the fire Fig 2 Fig 1 Fig 2 ...

Page 10: ... Screen shot taken from E Touch App The Appliance is operated using the E Touch App Control The App Control can be used on either OS or Android operating systems To obtain the App please visit either the OS App Store Or Google Play and follow the on screen instructions ...

Page 11: ...ed at the top and bottom of the fire Fig 1 To remove the front glass start by identifying the key hole slots located in each bracket There are 2 in each bracket one on the left and one on the right Fig 2 Fig 1 Fig 2 Fig 3 Once you have found the key hole slots lift the front glass panel vertically then towards you to release the brackets Fig 3 ...

Page 12: ...the use of silicones or adhe sives as this can also alter the airflow and hinder any further servicing of the product To wall mount this appliance please follow the subsequent instructions Please refer to technical specification page for exact measurements ensuring the space you wish to install the appliance fits correctly Fig 1 Fig 2 To begin the wall mounting procedure measure the width depth an...

Page 13: ... should never be sealed into a opening with the use of silicones or adhesives as this can also alter the airflow and hinder any further servicing of the product Please refer to technical specification page for exact measurements ensuring the space you wish to install the appliance fits correctly To successfully install this appliance into a wall cavity you must first start by checking the specific...

Page 14: ...urned fully to the right max temperature Once this has been completed you can choose to have either 1kw or 2kw of heat given from your fire For 1kw simply press the middle button with the single line at the bottom heat 1 For 2kw repeat this process but also turn the right switch on marked with 2 lines at the bottom heat 2 Note This only applies to MANUAL fires Light switch Thermostat Heat 1 Heat 2...

Page 15: ...PTH INSET HEIGHT INSET WIDTH INSET DEPTH EV4i 590MM 480MM 145MM 550MM 382MM 75MM EV4i4 620MM 480MM 145MM 550MM 382MM 75MM EV6i 585MM 595MM 145MM 565MM 570MM 145MM EV6i4 615MM 595MM 145MM 565MM 570MM 145MM TOPAZ 605MM 645MM 135MM 550MM 382MM 75MM EV8S 520MM 855MM 315MM N A N A N A ...

Page 16: ...red to when installing Recommended clearance is 100mm Fan requires cleaning out Fan requires cleaning out If problem persists replacement fan may be required 2 Heater blowing cold Possible installation gaps Chimney not adequately blocked off Fan clogged Faulty element Slow fan Chimney may not be fully blocked Correct aperture has not been adhered to 100mm Heater fan requires cleaning out Replace e...

Page 17: ...ut If problem persists a replacement fan may be required Tighten fan cradle or screws holding fan onto fan cradle 4 Noisy Flame Effect Fan unbalanced Fan catching on housing Fan clogged Fan has come loose Adjust fan to stop catching on the case If problem persists a replacement fan unit may be required Adjust fan to stop catching on the case Fan requires cleaning out If problem persists a replacem...

Page 18: ...heck switches are turned to the ON position Remote needs pairing See separate pairing instructions for guide Replace fuse Check to be sure the power lead is plugged in adequately Loose connection or disconnected wire LED shorting out LED blown Blown driver on PCB Check all connections on LED s Check location of short Replace LED strip if necessary LED strip needs replacing PCB needs replacing ...

Page 19: ...settings Replace PCB LED dropped down Log positioning LED needs to be re stuck into place Change log positioning to hide any direct view of LED strip Build up of hot air triggering heater cut out unit Ensure the appliance has the required aperture for air to circulate and prevent build up Recommended 100mm Problem Possible Cause Solution ...

Page 20: ...erial numbers Any parts which have been replaced under this warranty shall become our property The company shall not be liable for any consequential loss or damage what so ever arising from or in connection with this electric fire This Warranty does not apply to Heating elements Bulbs or fuses No fault found service calls and installation errors are not covered under the manufacturers warranty and...

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