www.evolveo.eu
. Your package with the phone that you send to
the service should include: well packed device (bubble wrap), the
invoice containing IMEI of the device – the described defect – your
contact (address, telephone number, email).
Problem
Solving
The phone can´t be
switched on
Press the key for switching on for 2
seconds at least (or longer).
Recharge the battery.
Check or replace the SIM card.
The sound can´t be
heard
Check if the sound isn´t muted.
Check if the phone isn´t switched to the
Airplane mode
Recharging failure
Check the contacts; change the cable or
the charger.
At first recharge the battery
approximately half an hour, then
disconnect the charger a re-connect it
and recharge the battery fully.
Use the suitable charger.
The phone call
can´t be made
Check or change the SIM card.
Dial the number again.
Contact the operator.
The partial call
failure
Check the phone number.
Check the call blocking.
The SMS can´t be
sent
Contact the operator and get the SMS
center number.
The wrong PIN
Contact the operator.
The phone freezes
Uninstall the application that causes this
