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FAQs

FAQs

  powered on and set to the appropriate input source.
  Refer to your home theater manual for more  
  detailed instructions.

Why won’t my HD Set-Top Box respond when I press a 
button on the remote control?
•  Check the batteries for possible replacement. Refer  
  to pages 8-9 for more detailed instruction on the 
  remote control and batteries.
•  Refer to page 9 for instructions to pair your  
  remote control.

What if I forgot my PIN Code?
•  Contact your cable provider and they will be able to reset  
  them back to the default. That will allow you to enter a  
  new PIN code. Refer to page 11 to learn how to change  
  your PIN code.

How do I control what my child watches?
•  You can restrict viewing of certain material on your  
  TV in the Locks Setup menu. Refer to page 11  
  for instructions. 

Is it necessary to get a new TV to watch HDTV?
•  To view HD channels from your cable provider in their  
  native resolution, a high-definition “capable” or “ready”  
  television is required.
•  You will also need to use a digital cable connection
  such as the HDMI cable to view HD channels. Refer to  
  the CABLE CONNECTIONS section on page 6 for
  more information.

FAQs 

Why won’t my HD Set-Top Box turn on?
•  Double check that the power cord is connected to the  
  HD Set-Top Box and the AC wall outlet.
•  If the HD Set-Top Box is connected to another unit  
  (such as a switched outlet or DVD player), verify that  
  the unit is powered on.

Why do I have no sound when viewing cable channels?
•  Verify that the MUTE button on remote control has not  
  been pressed; try pressing the MUTE button to restore  
  sound for both the HD Set-Top Box and television.
•  Verify that the volume on the HD Set-Top Box is not  
  turned down. Press the volume up on the Set-Top Box  
  remote. Volume level will be displayed on the bottom  
  of the screen.
•  Double check your audio connections. Refer to the  
  CABLE CONNECTIONS section on page 6 to verify  
  the correct cables are being used for the audio ports. If  
  they match the diagrams, make sure they are firmly  
  connected to the ports on both the TV and HD Set-Top Box.

What should I do if there is no video or picture on the  
TV screen?
•  Try another channel or enter your PIN code, this channel  
  may be restricted from viewing.
•  Verify that your TV is matching the setting on the  
  HD Set-Top Box. For instance, if you’ve connected using  
  the coaxial jumper cable, make sure you have the same  
  channel selected on the TV and 3/4 switch on the back of  
  the HD Set-Top Box. Refer to CABLE CONNECTIONS  
  section on page 6 for more details.
•  Double check all your cable connections, including
  verifying your coaxial cable is securely tightened onto
  both the cable wall outlet and the INPUT port of your
  HD Set-Top Box. Verify that all video cables between the
  HD Set-Top Box and the TV are firmly connected. Refer  
  to the CABLE CONNECTION section on page 6 for  
  more detailed information regarding the correct  
  connections and alternative video cable options.
•  If the HD Set-Top Box video output is connected to a  
  home theater unit, verify that the home theater unit is

Summary of Contents for DMS2004UHDS

Page 1: ......

Page 2: ...apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way su...

Page 3: ...user guide Cable Connections 6 HDTV or SD Coaxial A V 6 Activation 7 Remote Control 8 Pair your remote control 9 Remove remote control pairing 9 Menu 10 Now Next Feature 12 FAQs 14 In the box HD Set...

Page 4: ...on the side panel of the product packaging 3 Have your cable provider customer account number accessible This is typically found on your cable provider billing information Now you are ready to activat...

Page 5: ...nd hold the Setup button until the LED Indicator turns green 2 Enter 9 8 7 on the remote control 3 The LED Indicator will blink green twice Pair your remote control with your HD STB 1 Press the Menu b...

Page 6: ...croll to Apply and select Select TV Output Resolution and press the OK button Scroll to highlight Auto recommended 1080i 720p or 480p and press the OK button to select scroll to Apply and select Locks...

Page 7: ...l Press OK to select and change the channel Press the Info button a second time and the extended view will show program information Use the Arrow buttons to toggle between what s on now and what s on...

Page 8: ...ound when viewing cable channels Verify that the MUTE button on remote control has not been pressed try pressing the MUTE button to restore sound for both the HD Set Top Box and television Verify that...

Page 9: ...800 315 2253 evolutionbb com 2013 Evolution Digital LLC All Rights Reserved Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories...

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