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Evolis EDIKIO ACCESS, User Manual

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Evolis EDIKIO ACCESS User Manual Download Page 25

EDIKIO

ACCESS

25

DIAGNOSTIC HELP

In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run when you contact technical 

support.

Identifying installed software versions

You can directly identify the System versions installed (printer driver, setup, etc.):

1 

 From the 

Edikio Print Cent

er, double-click on the printer name to access its 

Properties

.

2 

Click 

System details

, then 

System details

.

Summary of Contents for EDIKIO ACCESS

Page 1: ...EDIKIO ACCESS USER GUIDE 2017 Edikio All rights reserved April 2017 Ref KU EDA1 066 ENG A5 A0...

Page 2: ...WARRANTY Please refer to the warranty notice supplied with your printer for the terms and conditions and limitations ENVIRONMENTAL INFORMATION Evolis is committed to helping the environment by reducin...

Page 3: ...serial number found on your printer GETTING STARTED The purpose of this user guide is to support you step by step in discovering your printer and how it works Please take some time to read it to learn...

Page 4: ...ith several accessories that should be checked on receipt The list of accessories may vary depending on your location The printer is shipped in special packaging designed to prevent any damage in tran...

Page 5: ...DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS A Control panel B Card feeder C Output hopper D Kensington lock E Power cable socket F USB port type B Control panel lights A B C D E F Pushbutton Cards an...

Page 6: ...EDIKIO ACCESS 6 The printer should always be disconnected from the power supply unplugged before carrying out any work on it G Thermal print head H Serial number label...

Page 7: ...n either the installation has not been carried out correctly or the printer is not working properly Check the installation The printer must be connected to a properly protected and grounded electrical...

Page 8: ...ikio Print Center In standby mode sending a print request restarts the printer and briefly pressing the control button for 1 second takes the printer out of sleep mode Before attempting any maintenanc...

Page 9: ...m other suppliers are not compatible with your printer Their use is liable to damage your printer and voids the manufacturer s warranty for the printer For optimum print quality it is recommended that...

Page 10: ...e cards in order to preserve print quality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust Cards Open the card feeder Insert the car...

Page 11: ...opper is designed to collect the printed cards The printer is equipped with an output hopper with a maximum capacity of 25 cards that are 0 76 mm thick and 40 cards that are 0 50 mm thick Using cards...

Page 12: ...ER New advanced functions automate complete printer setup after the printer driver has been installed Your printer comes with a USB stick containing the Windows printer driver To install the printer d...

Page 13: ...lf automatically A management application called Edikio Print Center is available to help you if necessary to change predefined settings To access this application From the Start button on the bottom...

Page 14: ...inter select Properties to access the setup area or double click the printer name Pay attention to the settings defined under the printer driver Properties and do not hesitate to contact your Edikio b...

Page 15: ...ding to the status of the printer Green Printer ready Orange Information message issued printing stopped Red Warning message issued printing stopped Grey Printer in Sleep mode disconnected or communic...

Page 16: ...table and preview the result in real time Easy searching for a product in your list of items Customize your price tag with text pictograms barcodes geometric shapes images etc Benefit from special con...

Page 17: ...nt of any printing problems After a long period of inactivity dust can get into the rollers and the print head We therefore advise cleaning before re use If you intend not to use your printer for an e...

Page 18: ...n the printer cover 2 Remove the ribbon as shown on the diagram 3 Close the cover and press until you hear a click to confirm that it is fully closed 1 2 3 Cleaning the printer Recommended cleaning cy...

Page 19: ...as shown Cleaning starts 7 Remove the T card 4 5 6 7 Please note the T shaped card must be used immediately after the bag is opened A dry T card would be ineffective and may damage your printer The T...

Page 20: ...d NOTE Unplug the printer from its power supply before cleaning the print head Follow the cleaning cycles scrupulously Avoid any contact between the print head and any metal or sharp objects Avoid tou...

Page 21: ...he cover and find the print head 3 Gently rub the pen from left to right along the print head as indicated for a few seconds 4 Close the cover Reconnect the printer 1 2 4 After cleaning please wait 2...

Page 22: ...the Edikio printer was designed to work independently and keep user intervention to a minimum it may be useful for you to know the main warning messages See Chapter 1 Description of the printer and it...

Page 23: ...roblems contact your Edikio by Evolis reseller RIBBON No ribbon in the printer End of ribbon The ribbon is not correctly fitted The ribbon is torn The ribbon is not recognized Check the condition of t...

Page 24: ...onal again following the update The control button and the printer warning lights are lit PRINTER COVER OPEN The printer cover is open Close the cover The printer restarts MECHANICAL ERROR Card jammed...

Page 25: ...cks that you may be asked to run when you contact technical support Identifying installed software versions You can directly identify the System versions installed printer driver setup etc 1 From the...

Page 26: ...rinter serial number firmware print head etc Printing a technical test card 1 Wait for all print jobs to finish 2 Check that there is a ribbon and card in the printer 3 Press the control button for fo...

Page 27: ...you are using the power supply unit provided with the printer 3 Check the USB cable Check that the printer is connected to your computer via the USB cable 4 Check the ribbon Check that the ribbon is...

Page 28: ...damaged Clean or replace the print head Blurred image The ribbon is not correctly fitted Check that the ribbon is correctly positioned in the printer Poor ribbon synchronization Open and close the pr...

Page 29: ...ion between the computer and the printer 3 Check that the printer is clean Clean the printer especially the cleaning roller See the servicing chapter 4 Check that the cards are clean Keep your cards p...

Page 30: ...Replace the ribbon then close the printer cover To prevent card jams 1 Check that the thickness of the cards used matches the specifications in Appendix A Technical specifications in this manual 2 Che...

Page 31: ...le in a directory on your hard drive If the file stored is compressed in zip format it will have to be extracted To do this select your file and click on the Extract button on the top left of the wind...

Page 32: ...ns 5 Then go to Maintenance Firmware Update and click Launch the update wizard This wizard will help you in the process of updating your printer firmware 6 When prompted by the program follow the inst...

Page 33: ...ent on the www evolis com website under Drivers Support Edikio by Evolis partner network For any unresolved technical problems contact an Edikio by Evolis reseller If you do not know any resellers log...

Page 34: ...he Edikio Lite version to the Edikio Standard or Edikio Pro version Printing mode Color sublimation and monochrome thermal transfer Standard resolution 260 x 300 dpi 16 million colors 16 MB RAM Card m...

Page 35: ...your operating system Software Edikio Printer Suite for Windows Printer driver Edikio Print Center for administration management and printer setup Edikio Printer Manager for two way graphical notifica...

Page 36: ...13 553 to 13 567 MHz transmission power lower than 10 dB A m at 10 m PLL ASK semi duplex operation Power supply Power supply unit 100 240 volts AC 50 60 Hz 1 7 A Printer 24 volts DC 2 7 A Environment...

Page 37: ...information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protec...

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