HD9084 HDTV Caption Encoder Manual
Page 6-10
TROUBLESHOOTING
After reviewing the website and calling Evertz customer service, you will be asked for specific technical
information, which should be prepared in advance for speedy assistance:
•
Serial number of unit.
•
Firmware version of the caption encoder. This is displayed on the front panel display by
pressing
GENERAL
on the front panel of the HD9084 encoder.
•
Which serial ports and modem ports (A through E) are being used on the encoder?
•
What captioning or teleprompter software is being used to control the encoder? (manufacturer,
product name, revision number)
•
Is this a new installation, or was the unit functioning in your system previously?
•
Did the problem occur after installing some new hardware or software?
USO
RESTRITO
Summary of Contents for hd9084
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