Troubleshooting Guide
24
The cabinet temperature is too warm.
The condenser coil may be clogged with dust, grime or
debris. Clean it following the instructions in
Chapter 7
The door or door gaskets may not be sealing properly.
Check if the unit is properly leveled as this will affect
the door’s self-closing mechanism. Check product
placement in the cabinet as it may prevent the door
from fully closing. If the gasket is loose, reattach.
The temperature may be set too high. Adjust the setting
to 35.0°F (2.0°C) for refrigerators or -4.0°F (-20.0°C) for
freezers.
Hot food items may have been placed in the cabinet.
Store only room temperature food items.
The room’s ambient temperature may be higher than
86°F (30°C). Provide ample ventilation or additional
cooling to the room or relocate the unit to a larger
space with lower ambient temperature.
The unit may be installed in close proximity to heat
sources such as ovens, stoves, heaters, or direct
sunlight. Relocate the unit away from these sources.
The unit may be installed without clearance or proper
ventilation. Provide additional exhaust vents and
observe the clearance allowance specified on page (3).
Food items are frosting over.
The temperature may be set too low. Adjust the setting
to 35.0°F (2.0°C) for refrigerators or -4.0°F (-20.0°C) for
freezers.
The placement of food items in the cabinet may be
obstructing circulation of refrigerated air. This creates
uneven temperature in the cabinet with pockets of very
cold air that may cause items to frost or freeze over.
Food items must not touch the wall or floors of the
cabinet and stay within the boundaries of the shelf to
prevent blockage of air flow.
Condensation in the interior cabinet.
The door or door gasket may not be sealing properly.
Check product placement in the cabinet as it may
prevent the door from fully closing. Check if the unit is
properly leveled. If the gasket is loose, reattach.
Hot food items may have been stored in the cabinet.
The interaction between hot and cold temperatures will
promote condensation.
Unsealed or open food items with high moisture
content may have been stored in the cabinet. Keep
these items in air tight containers.
Mild condensation in warmer ambient temperature
conditions may occur due to frequent or prolonged door
operation.
Condensation on the unit’s exterior
surfaces.
Highly humid environments will contribute to the
condensation build up on exterior panels. Providing
ample ventilation and air movement to a space will
reduce the humidity level.
The door or door gasket may not be sealing properly.
Check product placement in the cabinet as it may
prevent the door from fully closing. Check if the unit is
properly leveled. If the gasket is loose, reattach.
Noise level during unit operation.
It is normal for commercial grade compressors and
components to have a higher decibel output compared
to residential counterparts.
The unit may not be balanced evenly. Poorly leveled
units may cause components or fittings to misalign or
disengage during operation. This may produce noise as
a direct result of repeated surface friction or impact.
The unit may not be securely mounted to the floor.
This may produce noise as a direct result of repeated
surface friction or impact.
Some sounds are normal for the refrigeration
process. A dripping sound, for example, is the result
of refrigerant circulation during the compressor rest
period.
