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NexLog Recorder User Manual v2.2.0
we can send you updates and notifications, and advise you of our new products.
It will also enable you to receive pre-shipment of certain parts.
Who performs warranty work
The only company authorized to perform work under this warranty is Eventide
Inc., Little Ferry, New Jersey. While you are free to give personal authorization
to anyone else (or to work on it yourself), we will not honor claims for payment
for parts or labor from you or from third parties.
However, we and our dealers do try to be helpful in various ways. Our dealers
will assist, usually without charge during the warranty period, in determining
whether there is a problem requiring return to the factory, and alleviating user
error or interconnection problems that may be preventing the unit from
operating to its full capability.
We are available for consultation if the dealer is unable to assist.
If a part is found to be defective during the warranty period and you wish to
replace it yourself, we will normally ship the part immediately at no charge,
provided your warranty registration form is on file. We reserve the right to
request that the defective part be returned to us.
Shipping within the 50 United States
You are responsible for getting the unit to our door at no cost to us. We cannot
accept collect or COD shipments.
We will return the in-warranty unit to you prepaid, at our expense, using a
standard shipping method, normally United Parcel Service. If you are in a hurry
and want us to use a premium shipping method (such as air express, next day
air, etc.), be sure you tell us and agree to pay shipping charges collect. If you
specify a method that does not permit collect or COD charges, remit sufficient
funds to prepay shipping.
Shipping outside the 50 United States
If you purchased the unit from a dealer in your country, consult with the dealer
before returning the unit.
If you wish to return the unit to us, please note the following policies:
The unit must be prepaid to our door. This means that you are responsible
for all shipping charges, including customs brokerage and duties. When a
unit is shipped to us it must be cleared through United States Customs by
an authorized broker. You must make arrangements for this to be done.
Normally, your freight forwarder has a branch in the United States that can
handle this transaction. If you want our assistance in clearing incoming
packages, you must notify us before shipping the unit for repair, giving full
