NexLog Recorder User Manual v2.2.0
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Who is covered under the warranty
The warranty applies to the original purchaser of a new unit from Eventide or an
Authorized Eventide Dealer. Demo units are also covered by this warranty under
slightly different circumstances (see the following information on “When the
warranty becomes effective.” Units that are used, or have been used as part of a
rental program, are not covered under any circumstances.
It is your responsibility to prove or to be able to prove that you have purchased
the unit under circumstances which affect the warranty. A copy of your
purchase invoice is normally necessary and sufficient for this.
If you have any questions about who is an Authorized Eventide Dealer, call
Eventide at 201-641-1200.
Units with the serial number plate defaced or removed will not be serviced or
covered by this warranty.
When the warranty becomes effective
The one-year warranty period begins on the day the unit is purchased from an
Authorized Eventide Dealer or, if the unit is drop-shipped from Eventide, on the
day shipped, plus a reasonable allowance for shipping delays. This applies
whether or not you return your warranty registration form.
When we receive a unit, this is how we determine whether it is under warranty:
If the unit was shipped from our factory within the past calendar year, we
assume that it is under warranty unless there is evidence to the contrary, such
as its having been sold as used or rented, etc.
If the unit was shipped from our factory more than a calendar year ago, we
assume it is not under warranty unless there is a warranty registration form on
file showing that it has been purchased within the past year under appropriate
conditions or if you send a copy of your purchase invoice indicating warranty
status along with the unit.
If the unit was used as a demo, the warranty runs from the date that it was
received by the dealer. The original purchaser gets the unexpired portion of that
warranty.
When you send a unit for repair, you should indicate whether or not you believe
it to be under warranty. If you do not say the unit is under warranty, we will
charge you for the repair and we will not refund unless the charge was caused
by an error on our part. If you believe the unit to be under warranty and you do
say it is but this disagree, you will not incur any charges until the dispute is
resolved.
Reading the above, you can see that it is to your advantage to send in the
warranty registration form when you purchase the unit. If we know who you are,
