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Eventide NexLog 740, User Manual

Introducing the Eventide NexLog 740, a revolutionary communication recording system for reliable and secure capturing of critical interactions. Gain comprehensive insights by downloading the user manual from our website, completely free of cost. Master the functionalities of this cutting-edge product with our detailed manual, available for instant download.

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NexLog Recorder User Manual  v2.2.0   

 

 

 

6.  The Client-Based NexLog Recorder Software 

6.1.  Introduction 

6.1.1.  What is the Client-Based NexLog Recorder Software? 

Eventide offers optional client software to access NexLog Recorders remotely for 
operational tasks. The client software can be installed on PCs running the 
Microsoft Windows* Operating System and that are connected to a NexLog 
Recorder through a network. 

The client software includes the following: 

Eventide® MediaAgent

™:

 This application program provides remote access to 

recorder data and functions specifically for call-center 

users

. This program 

requires an additional software license and is documented in a separate 
manual. 

Eventide® MediaWorks™:

 This application program provides remote access to 

recorder data and functions specifically for call-center 

managers

. This 

program requires an additional software license and is documented in a 
separate manual. 

6.1.2.  Do You Need to Install the Client Software at all? 

NexLog Recorders are designed as standalone products, and it is not necessary 
to install the clients to use the product. A non-networked recorder controlled 
only through the recorder front panel may be adequate for some organizations. 
However, the advantages and extra functionality that are provided by the clients 
may be important to your needs. 

The 

advantages

 to using the clients include the following: 

 

Perform tasks at your desk, rather than at the recorder. 

 

Perform tasks more easily, with a full-sized computer monitor and a 
keyboard and mouse. This is especially true for certain tasks: 

 

Multiple users can log in and use the recorder simultaneously. 

 

Get extra functionality, including: 

 

View long lists of calls in a tree format 

Summary of Contents for NexLog 740

Page 1: ...document Do not directly edit or delete the text produced by these fields Instead reveal hidden text change the variable DO NOT DELETE this draft information paragraph or anything in it even if it is blank Set it using the d_DraftInfo variable To remove for publication change it to a blank space DO NOT DELETE THIS ANCHORING PARAGRAPH FOR Title_PNdate FRAME Part Number 141214 04 Published March 18 ...

Page 2: ...ion or any portion thereof may result in severe civil and criminal penalties The software installed in accordance with this documentation is copyrighted and licensed by Eventide Inc under separate license agreement The software may only be used pursuant to the terms and conditions of such license agreement Any other use may be a violation of law Eventide is a registered trademark of Eventide Inc O...

Page 3: ...8 2 2 1 NexLog 740 and NexLog 840 8 2 2 2 Front Panel Details NexLog 740 and NexLog 840 10 2 2 3 Rear Panel Details NexLog 740 12 2 2 4 Rear Panel Details NexLog 840 13 2 2 5 NexLog 740 and NexLog 840 Blank Front Panel Units 13 2 3 Bench Test 15 Info screen 16 Replay screen 17 Setup screen 17 Login screen 17 2 4 Installation 17 2 4 1 General 17 2 4 2 Operating Limits 18 2 4 3 Location Consideratio...

Page 4: ...ss 49 4 2 SETUP NexLog Configuration Manager 49 4 3 SETUP System 50 4 3 1 System Info 50 4 3 2 Date and Time 51 4 3 3 License Keys 53 4 3 4 Storage Devices 54 4 3 5 Configuration Files 56 4 3 6 Power Off 57 4 4 SETUP Reports 57 4 4 1 Recorder Reports 57 4 4 2 Quality Factor Reports 59 4 5 SETUP Networking 59 4 5 1 System Identification 59 4 5 2 Network Interfaces 60 4 5 3 VNC Settings 62 4 5 4 VPN...

Page 5: ...wn 119 6 The Client Based NexLog Recorder Software 120 6 1 Introduction 120 6 1 1 What is the Client Based NexLog Recorder Software 120 6 1 2 Do You Need to Install the Client Software at all 120 Appendix A Recorder Software Installation and Upgrade 122 Why Re installation May Be Necessary 122 Why Upgrades May Be Necessary or Desirable 122 The Software Upgrade Installation Process 123 Some Details...

Page 6: ...Gateway Installation and Configuration 160 Other Considerations for Using an Eventide VoIP Gateway 164 VoIP Gateway Software Upgrade 164 Limited Warranty 166 Who is covered under the warranty 167 When the warranty becomes effective 167 Who performs warranty work 168 Shipping within the 50 United States 168 Shipping outside the 50 United States 168 Software License 170 Product License and Usage Agr...

Page 7: ...s 132 Table 11 Alert Severity Levels 133 Table 12 Alert Messages 133 Figures Figure 1 NexLog 740 with Touch Screen Door Closed 10 Figure 2 NexLog 740 with Touch Screen Door Open 10 Figure 3 Touch Screen Close Up 11 Figure 4 Typical NexLog 740 Rear Panel 12 Figure 5 Typical NexLog 840 Rear Panel 13 Figure 6 Front Panel Info Screen 15 Figure 7 Front Panel Archives and Drives 16 Figure 8 Quick Instal...

Page 8: ...king on the gear 72 Figure 43 Resource groups 81 Figure 44 Resource Group Filters and Resource Filters 81 Figure 45 Resource Group Rules Status 82 Figure 46 Resource Group Edit Permission Group View 82 Figure 47 Resource Group Empty Group 83 Figure 48 Resource Groups Right Mouse Button Menu 83 Figure 49 User Group Edit 84 Figure 50 Custom fields for NG911 event logging 86 Figure 51 Archive display...

Page 9: ...se notes on the Eventide company website March 18 2013 Part Number SW Description 141214 04 v2 2 0 NexLog Recorder Series Server v2 2 0 User Manual Resource Groups Network Utility Upload Recorder Patch Utility Alert Updates April 30 2012 Part Number SW Description 141214 03 v2 1 0 NexLog Recorder Series Server v2 1 0 User Manual Updated screen shots VoIP clarifications Updates related to MediaWork...

Page 10: ...2 NexLog Recorder User Manual v2 2 0 July 10 2011 Part Number SW Description 141214 01 v2 0 0 NexLog Recorder Series Server v2 0 0 User Manual Initial Release July 28 2011 ...

Page 11: ...ion The content is organized as follows About This Publication Describes the content of this publication and how to use it Chapter 1 Introduction Provides a brief introduction and customer support information Chapter 2 Recorder Setup Provides information on unpacking the product performing a bench test installing the product and a short description of how to use the front panel Chapter 4 Recorder ...

Page 12: ...ld result in death or serious injury if not avoided DANGER This warns of an imminent hazard that will result in death or serious injury if not avoided Useful Information Important This provides important information mainly alerting readers to situations that may cause undesirable results or system harm If there is more than one item they will appear in a numbered list Note This draws the reader s ...

Page 13: ...4 version 01 or later MediaWorks Express User Manual part number 141217 version 01 or later MediaAgent User Manual part number 141115 version 01 or later Eventide Quality Factor Software User Manual part number 141216 NexLog Screen Recording Guide part number 142218 version 01 or later Note Although documented in this publication screen recording features are not intended for production use and ge...

Page 14: ...emselves with some basic operations Guidance on installing your recorder Step by step instructions on how to set up and operate your recorder Descriptions of all of the controls and menu items on the front panel user interface To help us reach you with information on updates and upcoming new features please send us your warranty card Eventide does not provide your information to marketers or any o...

Page 15: ...the recorder s address example http 192 168 2 100 Note that the default logon credentials for the recorder before they are changed by the administrator are User Name Eventide Password 12345 Click Configuration Manager In the NexLog Configuration Manager s navigation menu on the left select the System menu In the sub navigation menu select System Info The Recorder Serial Number and Current Firmware...

Page 16: ... box will include A configuration sheet indicating installed audio input boards and other I O boards A warranty registration card One archive medium per removable archive drive One power line cord per power supply module One server software DVD disk labeled Eventide NexLog Software This document Other accessories may be included depending on your order For example you may receive client disks and ...

Page 17: ...ates Kbits s 13 3 16 32 64 Mu law Frequency Response 200 to 3400 Hz Signal to Noise 50dB Crosstalk 60dB AGC 24dB Boost Impedance 10 K ohm Network Ethernet 1 000 Mbps Qty 2 Height 5 1 2 inches 3 rack units 7 inches 4 rack units Depth 24 inches 27 inches Power 350 watts 400 watts Power supplies Dual hot swap Dual hot swap Weight 50 80 pounds 65 95 pounds Analog channels 8 96 8 240 Digital PBX channe...

Page 18: ...tional hot swap RAID hard drives The NexLog 740 and NexLog 840 employ touch screen displays for control and don t require a mouse or keyboard All functions can be accessed from this panel When necessary an alphanumeric keyboard appears on the screen so that alphanumeric data such as channel names can be entered The RAID disk array up to 6 TB of storage can be accessed and disks can be replaced whi...

Page 19: ... an integral amplifier speaker unit left with headphone jack line level output and volume control below the LCD screen Figure 3 Touch Screen Close Up The door lock can be opened to access the recorder power switch and the hot swap RAID disk array Two keys are supplied The recorder power switch is behind the locked door Note Avoid using this switch to power down the unit Use it to power up only ...

Page 20: ...r USB ports and audio in out unused use the front audio connectors instead On the right side of the unit are spaces for four telephony boards 2 second from far right through 5 Slot one is reserved for certain half size option cards The sixth slot is reserved for the optional hardware RAID controller The preceding figures show the full front panels for the NexLog 740 and the NexLog 840 The NexLog 8...

Page 21: ... important when inserting additional boards into the system you must fill in order from 1 to 10 and not skip slots 2 2 5 NexLog 740 and NexLog 840 Blank Front Panel Units The NexLog 740 and the NexLog 840 Blank Panel Unit require that a mouse monitor and keyboard be plugged in for local configuration setting of the IP address Note that once basic networking setup is completed it is possible to acc...

Page 22: ... 350 watts 400 watts Power supplies Dual hot swap Dual hot swap Weight 50 80 pounds 65 95 pounds Analog channels 8 96 8 240 Digital PBX channels 8 96 8 240 T1 E1 ISDN PRI channels 24 192 24 240 ISDN BRI channels 4 48 4 120 VoIP channels 8 255 8 255 Maximum hard disk capacity 2 or 4 drives RAID 1 RAID 5 or RAID 10 2or 4 drives RAID 1 RAID 5 or RAID 10 Standard archive drive 1 X 9 4 GB multi drive f...

Page 23: ... will scroll by on the front panel screen or monitor After several minutes the screen will show the INFO display one of three top level displays The others are SETUP and REPLAY which are accessed by the Menu button indicted by the e in the lower left hand corner Figure 6 Front Panel Info Screen Place a new DVD RAM archive medium in the archive drive The associated Drive Status indicator will chang...

Page 24: ...lls you which channels the recorder recognizes as ready for recording For example if you ordered a 16 channel unit whether analog only digital only or a combination you should see 16 green steady indicators Likewise for 24 channels 32 channels and so on This is a good time to make sure you see the expected number of channels Press the menu button e on bottom left to view the main screens for the F...

Page 25: ...m 3 Select Power Off 4 Select the Shutdown button 5 Answer OK to the prompt After the recorder completes its controlled shutdown procedures the unit will automatically shut down 2 4 Installation CAUTION NexLog Recorders can be quite heavy depending upon the model and options Do not attempt to lift or install these units without assistance Do not attempt to rack mount any model without either shelf...

Page 26: ...Typical shock limits for the hard disk drives are as follows Operating 1 G 11 ms half sine Non Operating 40 G 11 ms half sine Orientation The archive drives are very sensitive to orientation The recorder should always be mounted on a flat non sloping surface 2 4 3 Location Considerations When choosing a location consider the following Operating Limits The location must respect the unit s operating...

Page 27: ...t is not on the same circuit as equipment that draws a large current on start up such as electric motors or compressors or banks of fluorescent lights Line voltage fluctuations brown outs and power outages can result in loss of data and damage to the unit An Uninterruptible Power Supply is required to mitigate these problems For a list of approved UPS units see Section 2 4 6 Connecting AC Power an...

Page 28: ...rder unless absolutely necessary The logger should be shut off using the SETUP Power Off option Otherwise data corruption could occur If it is necessary to use the key switch to shut down the recorder insert the key turn it for one second and release Do not keep the key turned until the recorder shuts down 2 4 6 Connecting AC Power and UPS Uninterruptible Power Supply The recorders use universal p...

Page 29: ...nect the UPS to one of the recorder s USB connectors on the rear panel using the cable provided with the UPS This communication link will perform a safe shutdown when necessary and also allow the recorder to notify you by display and optionally by email if there is a power problem The NexLog 740 and NexLog 840 recorders are supplied with dual redundant power supplies To preserve redundancy it is a...

Page 30: ...hat besides pulling together the parts you will need for a convenient installation brings Channel 1 to the white blue pair see Section 2 4 9 The Optional Quick Install Kit To connect a telephone line to a given channel simply connect the two wires to the two pins for that channel It is not necessary to check or observe polarity To connect an audio source such as the line output or recording output...

Page 31: ...eries with the cable provided as part of the kit whether or not it is one with special wiring Punch Block The punch block is a convenient industry standard appliance used to connect twisted pair telephone wiring to the recorder It provides a central location to connect your physical wiring The 25 pair Split 50 66 Block has 50 rows and four columns Each row contains four connectors contacts Each ou...

Page 32: ...rt for digital tap cable length information for your particular digital phone system or T1 E1 circuits This section applies to units equipped with one or more Digital PBX Station tapping Boards If you are not sure this board is installed check the printed back panel diagram that was packed with your recorder WARNING To reduce the risk of fire use only 26 AWG or larger telecommunication wire The Di...

Page 33: ... a recorder to allow easier and faster data entry and interaction than is permitted by the recorder s optional front panel interface This can be useful for performing system administration tasks from the front panel and for diagnostic work Note The same configuration capabilities that are available on the Front Panel can be accessed via a web browser from a PC using the browser based NexLog Config...

Page 34: ...is available at the 1 8 inch jack labeled Line Out on the front panel if you wish to connect an external recorder such as a Philips Cassette recorder to the recorder for excerpting calls to cassette Most standard cassette units with record capability can derive an appropriate signal level from this jack ...

Page 35: ...nstalled or use an attached USB keyboard and mouse the SVGA 800x600 display will appear as described below for the touch screen There are three main screens Info Replay and Setup In addition a login button may be displayed in the main menu This allows multiple users to access the Front Panel with different permissions By default the recorder comes configured to auto login the Eventide user 3 1 Fro...

Page 36: ...l button indicating that it is currently Live Monitoring Clicking the same channel again will stop Live Monitor for that channel Multiple channels can be Live Monitored simultaneously Note that a user must have Live Monitor permissions to use the Live Monitor feature If you are unable to enable live monitoring on any channels the current user probably lacks Live Monitor permissions See Section 3 7...

Page 37: ...multiple days quickly The green arrows at the top of the calendar change the month that is displayed 5 Click the desired channels in the Selected Channels list to the left Only the selected channels will be searched 6 Optional The Fields and More buttons contain additional criteria for further refining the search 7 When all criteria have been set click Go The query will run for a moment and then t...

Page 38: ...lly and automatically update as new recordings arrive Or disable it the checkbox will be grey to skip this feature 4 Click Go to run the query 3 1 2 Playback The NexLog Front Panel can be used to playback recordings on the logger 1 Click the Main Menu e button and choose Replay This changes the view to the Replay screen 2 Search for recordings as described above 3 Click any row to begin playback o...

Page 39: ...ck The Next and Previous buttons can be used to jump to the next or previous recording The Loop button is used to enable or disable looped playback The AGC button toggles the playback automatic gain control on off If playback of more than one simultaneous recording at a time mixed playback is desired 1 Create an Incident of the desired recordings as described below in the Incidents section 2 On th...

Page 40: ...y recordings you wish to mark for the Incident A check mark will appear next to each selected recording Note recordings that are currently in progress as shown by red text cannot be added to Incidents Figure 14 Selected Calls in Replay Screen 3 Click the Tools button upper right button with the wrench icon and choose Add marked to Incident The Front Panel will automatically switch to the Working I...

Page 41: ...skip this feature To create a new Working Incident at any time choose Clear Incident from the Tools menu and repeat this process An Incident which has been saved can be opened into the same Working Incident page by choosing Open Incident in the Tools menu and selecting the desired Incident To return to the Replay screen open the Tools menu and choose Switch to Query Exporting an Incident To export...

Page 42: ...lick OK Recordings exported in this manner are individual data files that can be played in Windows Media Player iTunes some personal audio players and similar software and devices Figure 16 Create Audio CD To export an Incident as an audio CD 1 Click the Main Menu e button and select Info Click the archive drive desired for exporting and then click Eject Confirm to eject and the logger DVD tray wi...

Page 43: ...k Audio CDs 3 2 Setup Screen The SETUP screen allows you to view and modify various recorder parameters such as IP address time and date network parameters user accounts and channel settings Details about use of the Setup screen and the nearly identical NexLog Configuration Manager software are provided below in Section 3 Recorder Configuration and Administration Figure 17 Setup Screen Important I...

Page 44: ...e current status the archive drive type DVD RAM USB NAS Removable Hard disk and a green line indicating the percentage full Clicking or pressing on an archive drive will pop up a box with more information and actions you can take regarding the drive Table 4 INFO Screen Messages Display Description No Disk The drive is empty Loading A medium has been loaded and the recorder is scanning it to learn ...

Page 45: ...dle and ready for recording Red Audio is being recorded Gray The channel is not ready for recording The audio interface board may be missing or has not been recognized by the recorder Yellow Recording on the channel has been disabled by the Record Enable setting in Eventide MediaWorks or the recorder front panel Live monitoring a channel allows you to listen to audio being recorded in real time Th...

Page 46: ...t will be detached from the network Touch Format to re initialize the archive media WARNING all data on the archive will be lost if you choose this operation Table 5 Archive dialog information Field Description Status Display the current archive status including the availability for continued archiving or the current playback mode Type Displays the type of archive drive DVD RAM USB etc Media Type ...

Page 47: ... Replay Setup and Login and provide quick access to active alarms Figure 20 Information Bar To switch operating modes press the mode button and select an option from the menu which appears When active alarms are present the alarm button flashes Press the alarm button to view a list of the active alarms Press the alarm button again to return to the previous operating mode 3 6 Alarm Status Alarms ca...

Page 48: ...ult to trigger an audio alarm on the recorder Acknowledging an alarm condition that causes an audio alert will silence the audio To see a history of alarms and alerts go to Setup Alerts and Logs Alert history For more information on alarms and the action to take see the Alerts and Alarms section 3 7 Replay Screen Detailed Information The Replay screen is where you view search and playback calls It...

Page 49: ...uching this drop list The local database is always available along with any browsed archives see Info Mode for information on browsing archives Refresh Touch this button to refresh the current query Menu wrench icon Touch this button to display a menu containing additional functions Results Records matching the current filter are displayed here Playback Controls When playback is started these cont...

Page 50: ...he display Figure 23 Calendar Mode Search Use a combination of all available filters to refine your search to find exactly the set of recordings you re looking for A basic query involves two parts a channel filter and a date filter Touch Fields or More to limit queries further by specifying other additional filter parameters To select the channels for the query simply touch the desired channel nam...

Page 51: ...or year by navigating with the controls at the top of the calendar Figure 24 Calendar Note When using the calendar selector you can only select days on the currently selected month In Date mode specify a starting and ending date Touch the From date and choose a starting date from the calendar which appears Touch the Through date and select an ending date inclusive for the query Figure 25 Date Mode...

Page 52: ... to the current query The More button allows you to further limit the query by specifying values for custom database fields including Caller ID Your installation of NexLog might have additional custom fields as well Add as many filtered fields as needed they will all be appended to the filter Choosing Columns Changing the default set of columns will allow you to see associated metadata with your r...

Page 53: ...in the left most column Toggle check marks on and off for individual recordings by touching the desired recordings directly You can also mark and unmark recordings en masse by touching Select all or Select none from the Menu button which adds or removes the selection checkmark on all recordings at once After recordings have been marked in this fashion select an operation from the Menu button at th...

Page 54: ... from an incident touch Clear incident from the Menu button Save or open previously saved incidents from the Menu button To save an incident select Save incident from the Menu button A dialog will appear where you will be asked to supply a name for the incident and optionally to protect the recordings contained within the incident Saving an incident allows other remote clients such as Eventide Med...

Page 55: ...or example insert a blank recordable CD or insert a blank formatted USB thumb drive into the recorder When exporting all available export destinations will be listed in the dialog which appears Select the export destination For recordable CDs you will have the additional option of creating an audio CD which can be played back in any CD player Otherwise audio data will be copied or burned to the de...

Page 56: ... that it s visually optimized via Blue background for the usage on the Front Panel s touch screen but the configuration functionality is identical This section will cover both configuring from the Front Panel and via the web based NexLog Configuration Manager tool Figure 29 Front Panel Set Up top level menus 4 1 The Welcome To NexLog Screen To access the NexLog Configuration Manager navigate to th...

Page 57: ... Explorer 8 and 9 o Apple Safari o Google Chrome 12 and above o Other web browser will most likely be usable as well but you may experience some visual glitches or missing functionality Logging into the Web Configuration Manager always requires authentication By default the username and password Eventide 12345 are installed at the factory It s always recommended that these defaults are changed to ...

Page 58: ...ed below Following the list is detailed description of each page 4 3 SETUP System 4 3 1 System Info Figure 31 Web browser System Info This screen has 4 tabs labeled CONFIGURATION IDENTIFICATION INTERFACES and HISTORY Clicking on a tab header will activate that tab CONFIGURATION Recorder Serial Number Assigned by the Eventide factory to identify a recorder Current Firmware Version Software version ...

Page 59: ...option to Import the configuration from a different recorder with identical hardware It is not supported to Import Configurations across different hardware models storage devices Telephony Boards After performing a Configuration Import it is important to immediately reboot your recorder Identification Recorder Name The logger name that will be displayed by in remote clients Facility Name The facil...

Page 60: ...s are back ups in case the recorder cannot reach a primary time source Normally the recorder will slowly slew the current time to the time source s time if they do not match to prevent large time jumps The Force Sync option will save the current settings and immediately set the recorder time This is useful when first setting up a recorder IRIG B Only relevant if you have purchased the optional IRI...

Page 61: ... keys are entered on this configuration page Every recorder has one primary license key If this key is not entered or does not match the hardware the system will run normally for 7 days during a grace period and then certain functions such as archiving and call playback will become unavailable until a valid key is entered You cannot delete a primary key or add more than one only edit your primary ...

Page 62: ...d Hardware RAID Software RAID or SAN To the right of the icon will be a status indicator if the drive is degraded or rebuilding The red text DEGRADED is displayed if the RAID is currently running in a degraded state If the RAID is rebuilding the yellow text REBUILDING will be displayed as well as the current percentage of the rebuild that is complete When a RAID is degraded there is no data redund...

Page 63: ...ayed In addition the current status of the drive is displayed The possible status values are as follows ACTIVE The drive is currently active and functioning in the RAID DEGRADED The drive is in the RAID but not providing redundancy either because it is failed or because it is still being rebuilt onto REBUILDING A new drive has been added to the RAID or an existing drive is being synced into the RA...

Page 64: ...order Most of the features that are configurable via files would rarely need to modify by end users The contents for these files should be provided by Eventide or your Eventide Dealer and simply pasted into the edit box However some of these such as configuration files for VoIP Gateways are commonly edited by end users Select your configuration file from the list and press the View Edit button Fig...

Page 65: ... Reports This Setup Page provides access to the Eventide NexLog Web Reports Reporting Package Web Reports provides a list of available report types which can be run After selecting one of the report types and clicking the Run Report button you will be taken to a page where you can enter custom parameters for the report Which parameters are available depend on which report type you are generating O...

Page 66: ...rt will contain a graph showing the call counts of the top 50 values in that metadata field For example if you select CallerID as the Metadata field and January 2011 as your month you will see a graph of the call counts for each of the 50 most common numbers from which calls were recorded Month at a Glance For this report you will choose a specific month such as January 2011 and a set of channels ...

Page 67: ...database each day This can show you where your recorder stands as far as deleting old call records due to your retention settings Unarchived Call Report This shows the same data as the Total Call Records Per day but only considers call records on the recorder that have not been archived to any Archive Media It also shows how many hours back from real time your archive pointer is lagging and how mu...

Page 68: ...gure Type DHCP Static or SPAN This determines how the recorder will acquire its Network settings for the specified NIC such as IP address and Net mask DHCP If DHCP is selected the data will be automatically received from a DHCP Server on the Network If No valid DHCP server is configured on your network this option will result in no IP address being assigned to the recorder and it will be inaccessi...

Page 69: ...ons When Using a Static IP Address When using static IP addresses the network parameters must be set manually from the front panel There are some things you must consider when setting these parameters The IP address must not be in use by another device If it is then the address may not be accepted and even if it is accepted operation will be unreliable If you need the recorder to communicate with ...

Page 70: ...ack to separate operation you will then have to shut down and restart the recorder for the changes to take effect There are three types of NIC Binding available Be sure to select the type that matches the requirements of your network s configuration 0 balance rr Round robin policy Transmit packets in sequential order from the first available slave through the last This mode provides load balancing...

Page 71: ... community to join An SNMP community is similar to a Workgroup Only SNMP Clients in the same community will be permitted to query the recorder via SNMP to retrieve information In addition to allowing third party utilities to monitor basic recorder status you can configure an SNMP Trap upon receiving which the recorder will shut down This can be used with a UPS which can be configured to generate a...

Page 72: ...s on a level meter for example would not be possible without a live environment as it would take countless tweak submit check cycles Note that even if your Web browser does not support the dynamic nature of editing directly on the live page you will still be able to edit channels using the Edit Channel page for making changes A Board on a NexLog recorder is another name for Recording Interface The...

Page 73: ...ends on what task you are attempting to complete and personal preference All options are accessible with View By Channel Disabled but for some tasks it may be more convenient to View By Channel and see all the channels not grouped by boards in a tree view Note that due to the live nature of this page some browsers may cause high CPU load on slower PCs if the View by Channel option is enabled on hi...

Page 74: ...ttings for the can be modified The Edit Board page will be discussed in detail below The next two columns display the board type e g Analog or Voice over IP and the number of channels on the board There will also be a column that tells if the board is enabled or disabled Boards that are disabled are not currently recording For physical boards there is an additional field that tells if a board is M...

Page 75: ...it return the value you changed will take effect immediately Most options are either edit boxes where you can type your value such as a Channel name or a dropdown list where you select an available value from the list for example Detect Type A few options are represented as checkboxes or sliders where appropriate The down arrow key will submit the changes for the current cell being edited and sele...

Page 76: ...ls status Grey means disabled Green is idle and Red is recording Figure 39 Boards and Channels page view by Channels as seen locally on the Front Panel The meaning of the editable fields will be discussed in the Edit Channel page discussion below as the parameters there are the same Details level Graph Clicking on channels Input Level parameter will expose a panel called the Detail Level Graph The...

Page 77: ...d channels page The first tab contains information and status about the board The Board Name e g 16 Channel Analog Board Serial The board s serial number For a physical board the serial number is actually burnt into the boards ROM For a virtual board this is a GUID Unique ID created when the board was added to the system Channels The number of channels the board contains Position Boards added to t...

Page 78: ...sent across the wire and is unrelated to any companding or compression codecs used to store the data on the recorder itself If this is set incorrectly for your PBX the recorded audio will sound scratchy and overdriven MULAW is generally much more common than ALAW Eventide Analog Boards 8 channel 16 channel and 24 channel versions Encoding With the Analog board all channels on the board must be set...

Page 79: ... is VOX Only ISDN or CAS RBS Protocol Variants Line Coding Whether the Line coding on the T1 E1 is AMI B8Zs or HDB3 Framing Format Whether the Framing format is SF ESF G704 or CRC4 Eventide Voice Over IP Gateway Virtual Boards See Appendix F Recording VoIP or RoIP Calls Eventide Local RTP RoIP Virtual Boards See Appendix F Recording VoIP or RoIP Calls No changes made to settings on the Edit Board ...

Page 80: ...26 32 kbit s G726 64 kbit s Mu Law The data rate indicates the amount of storage used per second of recording The default will give you the most channel hours Encoding algorithms always represent a compromise between storage space and perceived quality All the algorithms listed are general purpose and are not restricted to voice You might want to select either the 32 or 64 kbps algorithm if your r...

Page 81: ...olled e g broadcast radio stations BEEP Enables a Beep tone to signify to callers that the call is being recorded Activating the beep places a short distinctive tone on the respective channel of the input connector This tone is approximately 65 milliseconds in duration at a frequency of 1455 Hz It serves to indicate that the call is being recorded and is required by some state laws Of course the b...

Page 82: ...top recording Script Records based on start stop requests from the NexLog Recorder itself This is used in conjunction with custom scripts or other specialized programming created by Eventide Customer Engineering as a contracted professional service This setting is not affected by the Activity Timeout or Inactivity Timeout parameters Disable Disables recording for the channel Hook Audio These optio...

Page 83: ... considered to define the end of the conversation With a line that has normal ringing voltage on it 105V at 20 30 Hz TRV will also respond to the ringing voltage This means that with a default of less than four seconds each ring will appear to be a separate call By setting TRV hold to five seconds or more with a normal ringing cadence only one call will be logged from the beginning of the ring to ...

Page 84: ...ly expected call or message to avoid nuisance alerts Inactivity Timeout Timeout value in seconds When set alert 3002 Channel was inactive for more than X seconds is issued if there is no activity on the channel for longer than the timeout value The factory default is to disable this function This setting does not affect the actual recording of the call It simply issues an alert Inactivity Timeout ...

Page 85: ...ro but do not increase it might not be an indication of a serious issue for example someone may have unplugged and then plugged back in a phone Problems can be caused by Line issues bad taps multiple taps line lengths tap lengths marginal wiring between the phone and PBX Unsupported phone set or line card The wrong PBX is set in the board configuration Steps for Setting Levels Thresholds and Hold ...

Page 86: ...lace Board This section allows you to swap boards in your system for similar boards This is necessary in the unlikely event of hardware failure due to a power surge or to expand channel count by replacing an 8 channel analog board with a 24 channel board for example When selecting the board to be replace it must be removed from the system The board that you are going to replace it with must be phy...

Page 87: ...s button will take you to the Resource Groups page with the group filter set to show just Retention Groups Clicking the Advanced tab will expose some advanced configuration settings You generally would not need to change any of these settings unless recommended by Eventide or your Eventide Dealer Delete parent Media Record Some Custom Integrations purchased from Eventide may be designed to break e...

Page 88: ...list of users The users can then use these resources when browsing exporting searching live monitoring etc based on the other permissions they are assigned on the User Permissions page or are currently granted by being a member of a User Group Archive By default an archive drive archives calls from all resources but when included in an archive rule only calls from the group s resources will be arc...

Page 89: ...vidually filtered at the top so that you can look only at groups that have Permission rules or Retention rules or see only Named Resources or Physical Channels The full list of filters is shown below in figure 44 Figure 44 Resource Group Filters and Resource Filters At the bottom of the left column there is a summary of the currently selected group showing which rules are currently configured and ...

Page 90: ...p button will create a new group and bring up the Group Edit window for that new group Here you can name the group select which rules apply and configure each of those rules Figure 46 Resource Group Edit Permission Group View Here we have a Resource Group named Front Hall which has an active Permission Rule granting users DJones KPark NLanders and WKing access to the channels in this group A new g...

Page 91: ...ces it will open the group rules editor so that you can name and configure this new group You can also select resources and click drag them from the right column into the group you want them to be added to You can right click the name of the group and select from a menu as seen in the figure below From this menu you can add a Name Filter using as a wild card to match multiple resources by name Thi...

Page 92: ...n an active rule set Defaults are granted to users when they are added to the group but if the group s defaults are updated the changes are not applied to the current members of the group Figure 49 User Group Edit Following the behavior of previous NexLog versions the Browse Exporter Researcher and Monitor groups by default have All Resources as a Default Permission Unless configured otherwise all...

Page 93: ...er the system via certain board tasks For example a call received on an Analog card which contains DTMF Tones will have those tones automatically processed and the corresponding numbers entered into the database record for that recording as long as the DTMF custom field has not been deleted If you are not using those fields they may be deleted for your convenience In addition to the three preset C...

Page 94: ...es will only ever be populated via Custom Integrations or manually by users using client software Field names are limited to alphanumeric characters and must start with an alphabetical character Underscores are also allowed and will be translated to spaces for display purposes FieldType What type of data the field will be designed to hold in the database This can be either TEXT or INTEGER Text is ...

Page 95: ...s the telephone number is recognized Record on match Whitelist Suppresses recording for all calls except for those that match a telephone number in the list The suppression method applies to the entire list of telephone numbers rather than to individual telephone number entries To select a suppression method click on the radio button next to it The Suppress DTMF feature applies to all call suppres...

Page 96: ...lity to receive geo location information in the form of Longitude and Latitude coordinates Event logging interface for NG911 enabled PSAP components RTSP server for web based media retrieval 4 7 SETUP Archiving 4 7 1 Archives In addition to the online storage that NexLog provides for recordings on its Hard Drives System Storage Devices the system also provides for archiving of recordings An Archiv...

Page 97: ...how full the drive is Figure 51 Archive display in web Configuration Manager Note that this display is redundant when using the Front Panel locally Info screen has a similar implementation with the same functionality To the right of the status indication is a count of how many calls are currently archived to the archive drive If the drive is one that supports removable media the number of calls on...

Page 98: ...this command readies the current media in the archive drive for playback retrieval from both the Front Panel and MediaWorks It does this by constructing a temporary live database on the recorder for the call records on the drive so they can be efficiently searched When an archive drive is in browse mode new calls cannot be archived to it until it is first taken out of browse mode Period Archive Pe...

Page 99: ... also sometimes known as Network Shares or Centralized Archive which is another NexLog recorder which will be acting as an archive device for the current recorder You will be able to configure archive parameters specific to the NAS or Catapult here these options are identical to the ones provided under Configure Archive for the archive drive and will be described below Delete Archive Archive drive...

Page 100: ...figure This screen allows you to configure your archiving drive The archiving parameters are as follows Settings Drive Type specifies the type of drive Data Archived Specify the amount of data archived since install This number is in Bytes Archive Mode Archive drives mounted inside the NexLog recorder are set to sequential by default Sequential means that after the current drive finishes archiving...

Page 101: ...e Set Archive Time feature the time pointer is set to the time of the end of the medium just recorded It is NOT set to the end of other data that may have been archived Sometimes this is desired behavior such as when you want to record more data than will fit on a single medium from the starting time you set Sometimes it may not be such as when you want to continue archiving from the end of the la...

Page 102: ...he hour of VoIP calls unarchived Because of this archive drives can optionally be set to wait for remote data which will prevent any archive from writing past the current archive time of any source that is not currently up to date In the same scenario as the preceding one but with Tracking turned on the result would be the DVD RAM drive would pause in archiving mode idle until the VoIP system caug...

Page 103: ... one archive drive Otherwise the setting has no effect Sequential mode means that archiving will continue automatically to the next available medium In the following figure the top disk is writing calls When the disk fills up archiving will continue on the middle drive and then on the bottom drive The middle and bottom drives must contain formatted blank media After the disks are full they can be ...

Page 104: ...gServer and the Share Name should be configured as RecorderArchives Workgroup The Workgroup or Domain of the server where archives will be stored Username a valid username that has been granted read write access to the hostname and share name where the archives will be stored Password the Password associated with the Username on the Microsoft Windows server 4 7 6 Archive Media History The Archive ...

Page 105: ...k Format Time The Date and Time upon which the archive drive or current archive media was formatted Start Time The Date and time of the oldest call contained on the archive media End Time The Date and Time of the latest call contained on the archive media Call Count The number of calls archived to the archive media Status The current status of the archive media The possibilities are DELETED This m...

Page 106: ... any currently active alarms to show you will see a table with one row per alarm The columns are as follows Time The date and time the alarm triggered and became active AlertCode The Alarm code for the alarm See Alerts and Logs Alert Codes AlarmText The user friendly description of what the alarm represents Times If the same alarm triggers multiple time they can be compressed down to a single alar...

Page 107: ...lerts you will see a separate entry in the alert history for when the alarm was resolved 4 8 3 Alert Codes Every unique alert and alarm the NexLog system is capable of generating has an alert code The Alert Codes Setup page allows the user to view all of the possible Alert Codes and set options for each one such as whether or not the alert should generate an email when it occurs The Alert codes Se...

Page 108: ... Email If this box is checked and email is configured as per Alerts and Logs Email an email will be sent out anytime an alert with this alert code triggers Display in MediaWorks Whether this alert should be popped up to any currently logged in MediaWorks clients 4 8 4 Internal Logging In addition to the Alert History Your Eventide NexLog recorder maintains some internal logs which are only useful ...

Page 109: ...sent to e g support yourdomain com Send Error To Address Option address to send email to if sending to user fails SMTP Host The IP Address of the SMTP server to send the email to SMTP Login The username the recorder should use to log in to the SMTP server SMTP Password The password the recorder should use to log in to the SMTP server SMTP Localhost Name Optional name SMTP Port The port number the ...

Page 110: ...made to reboot the recorder MONITOR ON The user Live Monitored a channel and listened to the audio MONITOR OFF The user ceased live monitor the channel FORCE SUPPRESSION ON The user turned on call suppression for a channel FORCE SUPPRESSION OFF The user turned off call suppression for a channel AUDIO ACCESSED The user played a media record ADD ENTITY A New entity e g Custom Field User Account etc ...

Page 111: ...cific call this usually happens from a SOAP integration with the recorder SET WORKSTATION TAG User set workstation tag for channel this usually happens from a SOAP integration with the recorder UNSET WORKSTATION TAG User unset workstation tag for channel this usually happens from a SOAP integration with the recorder CHANGE PASS A user changed their pass or someone else s if they are an admin EXPOR...

Page 112: ...P XML configuration request that was sent to the recorder to make the request A Close button is provided to dismiss that window 4 8 7 Client Activity The Client Activity page will display information about PC Clients which have recently connected to the recorder using Eventide MediaWorks or Eventide Media Agent This information can sometimes be useful for troubleshooting client licensing issues as...

Page 113: ...those user group See Security User Groups and Security Permissions The main NexLog Users Page displays a table with one user account per row Figure 54 User configuration The Following fields are displayed for each user Username The name the user would use to log in to the system with Admin An indication of whether or not the user is an Administrator The word Admin will appear in this column for Ad...

Page 114: ...ormation for an existing user account a new account is created for editing It also brings up an Add New User wizard that takes care of the most important entries Username Password and Security Group Three fields unique to the Add User User Info tab are Password The password this account will have Repeat Password To prevent user error the same password must be entered here Force password change at ...

Page 115: ...with Administrator access are emailed copies of any Recorder Alerts that are configured to send email Permissions Security This control provides a check box for each available predefined user group Admin Archiver Exporter Maintainer Monitor Evaluator Super Evaluator and Researcher Checking the box makes the user a member of that group and the user will inherit all permissions which that group prov...

Page 116: ...ir username Obviously for this setting to have any value you must also create the USER_ID column in Recording Custom Fields and provide some method via which the USER_ID is filled in with useful data either by manually placing User_IDs in individual calls using MediaWorks by configuring the Workstations Page for Call Taker tracking or by a Custom Integration Account Settings Can Change Password If...

Page 117: ...such as a user record is viewed via NexLog Configuration Manager or the SOAP Server Access directly to the onboard database via ODBC or MediaWorks MediaAgent are exempt from auditing Normally this should be disabled unless for troubleshooting purposes as a large amount of audit history will be generated a simple login and view a few pages in NexLog Configuration Manager session could generate doze...

Page 118: ...n addition additional configurable constraints can be enabled Password complexity changes the configurable password restrictions are configured as follows Minimum Length The minimum total number of characters a password must contain Minimum Digits The numerical characters 0 9 are considered digits If this setting is greater than zero then any password must contain at least that many digit characte...

Page 119: ...ply rotate between password1 and password2 Normally this option would only be used in conjunction with the Minimum Number of Days feature described immediately above Otherwise users could simply change their password several times quickly to clear out the configured recent history list to get around the security requirements Lockout Clicking the Lockout Settings sub header provides configuration s...

Page 120: ...ion for another No changes made on this page will take effect on the recorder until the recorder is rebooted 4 9 4 User Groups The User Groups Setup page allows User Groups to be managed and configured A User Group is a collection of permissions and users who will inherit those permissions For example you could create a Group called Dispatchers and give that group permission only to instant recall...

Page 121: ...For example Alert Codes is a Security Object and Update is a Security Operation so a user or user group could be assigned permission to Update Alert Codes which would allow them access to modify the Alert Code Settings under Alerts and Logs Alert Codes At install time your NexLog recorder is pre assigned a default set of User Groups and Permissions Often Recorder Administrators will simply assign ...

Page 122: ...le you may then press the Delete Permission to delete the permission assignment from the system If the selected permission assignment is assigned directly to the user the permission will be removed from that user If the permission is assigned to a group it will be removed from the group and hence all users currently inheriting the permission from that group will no longer do so Note that in both c...

Page 123: ...ck USB Archive Splitter Controls when and whether the USB drives will be split into month sized Archives for faster loading when browsing for playback Description A user entered description of what this schedule represents e g Record 3PM Engineering Meeting Start Time When the schedule will first become active Expire Time When the schedule will no longer be active and will no longer trigger Enable...

Page 124: ...xes to set a start time Note that all times are configured on this page should be in your currently configured local time zone not UTC The current time zone is listed in the heading above for convenience Never expires If checked the schedule never expires otherwise the Expire Time option below becomes available It works identically to the Start Time parameter Action Heading The radio buttons in th...

Page 125: ...the hour the number of minutes past the hour the schedule will trigger For Daily Start at Hours Minutes past midnight the number of hours and minutes past midnight the schedule will trigger so if set for 13 30 schedule will trigger at 1 30PM For Weekly Start at Hours Minutes past Midnight as above but also checkboxes for which days of the week to trigger on are provided For Monthly Start at Hours ...

Page 126: ...If you were using it under 2 0 it will continue to work but the tab to configure it has moved under Quality Factor Software and the 2 0 style of workstation is called Dynamic The Agent Mapping screen is used to assign specific channels to a workstation location and an agent user so that calls can be tagged with that information When a user is logged in at a designated workstation calls received at...

Page 127: ...ntide strongly recommends using the recorder with a UPS to allow a controlled shutdown in the event of a power failure Important A forced shutdown can result in corrupted files and loss of data To perform a controlled shutdown of the recorder Press Setup Select Power Off Select shutdown and respond OK to the prompt If for some reason it is not possible to use this standard method to perform a shut...

Page 128: ...ess to recorder data and functions specifically for call center managers This program requires an additional software license and is documented in a separate manual 6 1 2 Do You Need to Install the Client Software at all NexLog Recorders are designed as standalone products and it is not necessary to install the clients to use the product A non networked recorder controlled only through the recorde...

Page 129: ...nual v2 2 0 121 Play back calls on archives on a PC without the recorder Send recording files via email Audio redaction More see the Eventide MediaWorks Manual for a full description of the MediaWorks software s capabilities ...

Page 130: ...ware version It is sometimes desirable or even necessary to apply these upgrades to recorders at the customer site and the purpose of this section is to explain the process so that customers can confidently perform upgrades and even installations without factory intervention Why Re installation May Be Necessary The recorders use redundant disks so a single drive failure should not cause loss of da...

Page 131: ...r recorder configuration 3 Remove all archive media 4 Insert the Eventide software distribution DVD ROM in the top DVD drive 5 Power down the recorder 6 Restore power 7 Wait until the software loads 8 You should see a page that looks like this 9 If installing click Install and see the Install specific instructions below 10 If upgrading it should correctly identify your software Click upgrade to co...

Page 132: ...atically Remove it from the tray 13 Touch the touch screen or hit enter to reboot 14 Wait until the new software completes its initialization Important You may need to wait 20 minutes or more for an upgrade Average wait time is under 10 minutes Install Specific Instructions 1 After clicking Install you will see a page like this ...

Page 133: ...ally leave your calls in the same state as they were earlier and in fact it almost always does But why take chances You are probably archiving anyway so can it hurt to be up to date If you do a new installation you will have to reconfigure the recorder in accordance with the Setup instructions This is greatly simplified by the Read Write Configuration to Archive feature Please read the information...

Page 134: ... for an upgrade beyond inserting removing the disk removing applying power and exhibiting patience there is little for you to do One problem that can occur is failure to recognize the medium in the upgrade drive the one in which you place the DVD If this happens the recorder just powers up normally and the DVD never ejects In such a case manually eject the DVD and again shut down the unit Next vis...

Page 135: ...27 Note Please read the release notes Software upgrades will normally come with printed information and possibly with a README file on the disk If anything in the release notes contradicts something you read here go with the release notes ...

Page 136: ...GPIO board for use with recorders National Instruments PCI 6503 Board 24 Channel Important The National Instruments specifications for these GPIO boards describe the maximum ratings for their input or output signals Connections that exceed these maximum ratings can damage the board and the recorder Neither Eventide nor National Instruments are liable for any damages resulting from signal connectio...

Page 137: ... PB5 21 22 GND PB4 23 24 GND PB3 25 26 GND PB2 27 28 GND PB1 29 30 GND PB0 31 32 GND PA7 33 34 GND PA6 35 36 GND PA5 37 38 GND PA4 39 40 GND PA3 41 42 GND PA2 43 44 GND PA1 45 46 GND PA0 47 48 GND 5V 49 50 GND Eventide has adopted static port assignments on the PCI 6503 as follows Input channels 0 7 Port A PA0 PA7 pin pairs 47 48 to 33 34 Input channels 8 11 Port C upper nibble PC4 PC7 pin pairs 7...

Page 138: ...f Standards and Technology NIST internet time servers can be found on the web at www boulder nist gov timefreq service time servers html This list provides each server s name IP address and location It is probably best to select one near to your location If you have difficulty with using a server name you can access the server using the IP address instead ...

Page 139: ...nels and pin out type either standard or reverse except for very early versions of the 16 channel board If you have one of these unlabeled Eventide analog boards in your recorder it is a 16 channel board with reverse pin outs For standard and reverse pin out assignments see Table 10 Eventide Analog Board Standard Pin Outs 8 16 and 24 Channel Boards and Table 11 Eventide Analog Board Reverse Pin Ou...

Page 140: ...3 23 48 4 4 29 8 8 33 12 12 37 16 16 41 20 20 45 24 24 49 Table 11 Eventide Analog Board Reverse Pin Outs 8 and 16 Channel Boards Channel Pins Channel Pins Channel Pins Channel Pins 1 50 25 5 46 21 9 42 17 13 38 13 2 49 24 6 45 20 10 41 16 14 37 12 3 48 23 7 44 19 11 40 15 15 36 11 4 47 22 8 43 18 12 39 14 16 35 10 Note The wiring is reversed in the sense that Channel 1 would be connected to the v...

Page 141: ...t of alert messages including the alert code severity level message text Table 12 Alert Severity Levels Severity Level S Name Description 1 Info An informational message or notice that does not require acknowledgement Example Alert 8 Recorder Startup 2 Warning Indicates trouble Example Alert 6004 Primary RAID mount failed and the recorder recovered when secondary mount succeeded 3 Error Indicates ...

Page 142: ...rly shut down This can cause serious loss of data The shutdown time was approximately 110 WARNING 15 Recorder Shutdown INFO 16 An error occurred while shutting down the system Current archived data may be damaged WARNING 18 The system has detected a time change on the recorder The time has changed from 110 to 111 in the elapsed time of 112 seconds This may be normal INFO 21 Recorder time is not sy...

Page 143: ...urther info INFO 55 A valid license key has been entered INFO 56 An Integrated Metadata feed went 110 minutes without providing data WARNING 57 Configured Feature Add on 110 exceeds the capabilities licensed WARNING 58 Push upgrades to previous versions are not supported Current version is 110 and an upgrade was attempted to version 111 WARNING 59 The Metadata feed for channel 110 appears to be mi...

Page 144: ...om the database A possible corruption exists Please contact Eventide Error 110 SEVERE 1008 Data inconsistent on channel 110 This may have occured because of process restart or delayed read of data Last block read was 111 but found 112 ERROR 1009 Failed to upgrade the database The system will continue to run with an older version of the database Please contact Eventide to resolve this issue Error 1...

Page 145: ... License information is not restored on a configuration restore and needs to be entered manually INFO 2010 System configuration was NOT loaded from the 110 archive drive because of the error 111 WARNING 2014 Writing archive to the 110 archive drive failed Please dismiss this message by hitting the OK soft key insert new media into the 110 archive drive and then hit the resume soft key to retry INF...

Page 146: ... media in the 110 archive drive with the start time of 111 and the end time of 112 has encountered a problem while saving data The archive media may be faulty or damaged Please insert new media and archive again The system archive time has not been changed WARNING 2032 Archive media format failed on the 110 archive drive Please check that the media is not write protected or damaged Error 111 INFO ...

Page 147: ...d ERROR 3001 Channel 110 was active for more than 111 seconds INFO 3002 Channel 110 was inactive for more than 111 seconds INFO 5000 Communications with the UPS backup power supply has been lost on the recorder 1 in facility 2 Please ensure that the UPS is properly connected to the recorder WARNING 5002 Power has been lost on the recorder 1 in the facility 2 The UPS is currently providing power WA...

Page 148: ...m journal on volume group 110 The problem was automatically fixed but this condition is not normal and may have resulted in data loss WARNING 6006 The hard disk 110 is close to failure on 1 Please replace it as soon as possible ERROR 6007 The hard disk 110 has timed out responding to the RAID controller on 1 Please replace it as soon as possible ERROR 7000 A problem occurred while sending email Er...

Page 149: ...ion 111 Error 112 SEVERE 9003 Failed to configure the board of type 110 in position 111 Error 112 SEVERE 9004 DSP sync Error on the board of type 110 in position 111 Sync error count is 112 Over run count is 113 WARNING 9005 Failed to configure port 112 on the board of type 110 in position 111 Error 113 SEVERE 9006 Signal lost on port 112 on the board of type 110 in position 111 ERROR 9007 Frames ...

Page 150: ...R 9022 The continuity number is not being updated on channel 110 SEVERE 9023 110 111 has not been heard from in 112 seconds The recorder may not be recording SEVERE 9024 Analog Telephony Board 110 has malfunctioned and has been disabled SEVERE 9025 Recording Interface is configured as disabled and not recording Enable the device to begin recording SEVERE 9026 One or More Digital PBX Channels are r...

Page 151: ...mote Gateway at address 110 differs from the recorder time by 111 seconds Please insure that NTP is running on the Remote Gateway and recorder ERROR 9150 Info from CT Gateway 110 INFO 9151 Error from CT Gateway 110 ERROR 9152 Fatal Error from CT Gateway 110 SEVERE ...

Page 152: ... RTP Recording NG9 1 1 SIP Invite recording uses the Local VoIP RTP feature on NexLog Recorders RoIP recording and IP Dispatch Console recording uses the Local VoIP RTP feature on NexLog Recorders What is VoIP VoIP Voice over Internet Protocol is a technology that allows telephone calls to be made over local area networks LAN or the Internet VoIP systems convert analog voice signals into digital d...

Page 153: ... existing network infrastructure VoIP systems can interconnect and co exist with existing PBX systems as well the traditional circuit switched network Of course power sources are a consideration when implementing any VoIP system because VoIP phones do not derive power from a PBX or from the telephone company Central Office So to protect against loss of telephone service due to power outages it is ...

Page 154: ...cisco com univercd cc td doc product lan c3550 12113ea1 3550scg s wspan htm In addition to SPAN or RSPAN some systems use direct unicast or multicast connections to the recorder When using the Local VoIP feature on an Eventide NexLog Recorder the recorder must be equipped with two network interface cards NICs if you are using SPAN RSPAN One port is used for the unidirectional VoIP traffic sent to ...

Page 155: ...ocol VoIP or Radio over Internet Protocol RoIP traffic directly To configure the recorder for VoIP or RoIP traffic you must first add a virtual board of type Local IP and the required number of virtual channels to the system Figure 60 Adding a Local IP Board Templates Menu If your system is not in the list of templates select No Template and see the Advanced Local VoIP Recorder Configuration secti...

Page 156: ...lt RTP port with a multicast address and codec for configured for each channel Figure 62 Local IP EFJohnson Template Example Any IP board configured with a template can be re configured using the same template this will effectively recreate the board from scratch so if you have made per channel changes those will be reset to defaults As such you may want to make any necessary edits manually instea...

Page 157: ...o configure Cisco Callmanager with Local VoIP recording use the Cisco Callmanager Skinny Protocol Passive SPAN template Enter the SCCP and RTP ports in use and then enter an IP address xxx xxx xxx xxx or MAC address xx xx xx xx xx xx for each phone line in the system SIP Local VoIP Template Figure 64 SIP Phones Template ...

Page 158: ...Like other board types configuration of channels on local IP boards is done on the Recording Boards page by opening the board and then clicking the gear on the channel you wish to edit The channel edit page has three tabs The first is the standard Edit Channel tab The second and third are RTP and Diagnostics RTP Figure 65 Top Half of Local IP Channel RTP Tab This tab allows you to configure all of...

Page 159: ...or incoming RTP queues and signaling queue These queues show the number of packets that have arrived and been Enqueued and the number that have been Dequeued and handled The remaining columns Source Dest Elapsed Codec SSRC Seq display data about the most recent packet to arrive for that queue Source The ip address and port of the source of the packet Dest The IP address and port of the destination...

Page 160: ...nfiguration Manager page The board is named Local IP Recording On that page the board can be configured to capture RTP traffic in different ways The UDP section is for configuring the virtual board to capture UDP packets addressed directly to the NexLog recorder s IP address For more information on capture methods see Section 1 2 7 Basic Methods for Capturing VoIP RTP Traffic The PCAP section is f...

Page 161: ...ftphones IP PBX ports or other VoIP endpoints on the network that you wish to record Any packet received by the recorder that uses ports in this list as either destination or source will make it past the filter and be processed by the recorder Important For UDP Ports it is very important to specify only the ports that will be used because opening these ports will consume resources on the recorder ...

Page 162: ...fragmentation is performed Packet Filtering and Handling Because networks carry many types of data packets that are bound for different destinations the recorder uses a packet filtering mechanism to detect and isolate the desired RTP audio data packets from other data types forwarded by the network to the recorder s Ethernet port Packet Filtering Berkeley Packet Filtering Specifies a source port p...

Page 163: ...ing sequence The channel numbering sequence starts with hardware based channels beginning with installed telephony boards followed by the channels on virtual boards in the order they were added via NexLog Configuration Manager For example if the recorder has 8 hardware based channels then the first virtual channel Channel1 of the virtual board will be assigned to recorder channel 9 For an illustra...

Page 164: ...ipts or programming from Eventide When used with SIP trunking set channel 1 to the IP address of the SIP source for example the SIP PBX or the local SIP trunk endpoint and set the other channels to Dynamic MAC Address Map the MAC address of a VoIP device to a recorder channel using static channel mapping Mutually exclusive with IP address RTP Ports Map a set of ports on a device to a recorder chan...

Page 165: ...audio streams by detecting which stream a packet belongs to using the RTP packet s SSRC field Only recommended in case where IP_PORT cannot be used due to multiple streams received on the same port Signal Protocol Specifies the type of signaling used See Section 2 1 Features for more information on the supported signaling types Valid values include Rtp Sig None default Audio data is recorded witho...

Page 166: ...y be cases where the SSRC changes briefly but does not indicate a separate call This can result in a call being broken inappropriately into two parts or in a spurious call with a very short call length e g 0 seconds The following parameter is used to control call breaks for these different situations Break on SSRC Controls how to handle SSRC changes in determining call termination Valid values are...

Page 167: ...4 2 Network Diagnostic Programs Eventide VoIP Gateway configuration The following information describes the Eventide VoIP Gateway The Eventide VoIP Gateway is a separate rack mounted unit that passively captures VoIP data from the VoIP phone sets on the network and interfaces with the NexLog Recorder via the LAN The gateway serves as an intermediary between the network and the recorder In the even...

Page 168: ...way installation configuration and diagnostic programs VoIP Gateway Installation Requirements Note To upgrade a VoIP Gateway see VoIP Gateway Software Upgrade on page 164 The following requirements apply to installing and configuration the VoIP Gateway The VoIP Gateway software must be compatible with the version of the NexLog Recorder Software the major and minor version numbers must ...

Page 169: ...formed that allows the recorder to communicate with the VoIP Gateway From the Files column select the Remote Gateway and Virtual Board Configuration file This file contains information that defines all gateways that the recorder should look for and communicate with Each line of the file contains the IP address of the VoIP Gateway followed by a space followed by the number of channels configured fo...

Page 170: ...irm that all audio data for recording is received by the gateway is by using the Parrot DSC Maintenance Tool a utility that tracks network traffic and lists the IPs and MAC addresses of all connected phone sets and computers The Maintenance Tool comes preinstalled on the VoIP Gateway system and is located in the following directory C program files cybertech parrot dsc maintenancetool exe Note Your...

Page 171: ...umber if any you have assigned to this IP or MAC address ip The IP address of the device mac The MAC address of the device prot An A displays in this column if this device is sending or receiving data on a port you designated as an audio port A P displays if the port is designated a signaling port codec Not applicable for this purpose vlan The designated virtual local area network VLAN if any to w...

Page 172: ...pendent upon time stamps to generate accurate and sequential archives An audio recording is eligible for archiving 15 seconds after it concludes recording If a disconnect between the gateway and the recorder occurs this impacts how the archive pointer caches the calls and the sequence in which calls will be received and ultimately archived If the delay is significant an alert displays that details...

Page 173: ...rder software and test the recorder to verify that recording works normally If this board does not show the latest version of firmware you must update the firmware for this board using the following steps To mark this board for a firmware update click on the red X in the Do Update column and it will change to a green checkmark Do not update the firmware for other boards listed To select the firmwa...

Page 174: ...ally excluded from this warranty Our sole obligation is to repair or replace the defective unit as described herein The warranty DOES NOT COVER any damage to the unit regardless of the cause of that damage The unit is a complex piece of equipment that does not react well to being dropped bounced crushed soaked or exposed to excessively high temperatures voltages electrostatic or electromagnetic fi...

Page 175: ...rranty registration form When we receive a unit this is how we determine whether it is under warranty If the unit was shipped from our factory within the past calendar year we assume that it is under warranty unless there is evidence to the contrary such as its having been sold as used or rented etc If the unit was shipped from our factory more than a calendar year ago we assume it is not under wa...

Page 176: ...equest that the defective part be returned to us Shipping within the 50 United States You are responsible for getting the unit to our door at no cost to us We cannot accept collect or COD shipments We will return the in warranty unit to you prepaid at our expense using a standard shipping method normally United Parcel Service If you are in a hurry and want us to use a premium shipping method such ...

Page 177: ...drawn on any bank in the US or by telegraphic funds transfer to our bank If you send US currency be sure that it is sent by a method you can trace such as registered mail If you wish to pay by Letter of Credit be sure that it affords sufficient time for work to be performed and the L C negotiated and that it is free from restrictive conditions and documentation requirements We reserve the right to...

Page 178: ... Recorder YOU MAY NOT a distribute copies of the Software or the Documentation to others b modify or grant sublicenses or other rights to the Software and c use the Software in a computer service business network time sharing or multiple user arrangement without the prior written consent of Eventide The License is effective until terminated You may terminate this License at any time by destroying ...

Page 179: ...ectual property rights 6 Limited Warranty on Software Eventide warrants that the media on which the Software is furnished will be free from defects in materials and workmanship under normal use for a period of ninety 90 days from the date of purchase If a defect appears during the warranty period return the diskette compact disc to Eventide and you will receive a free replacement or at Eventide s ...

Page 180: ...anything contained in this Paragraph to the contrary Eventide shall have the right to institute judicial proceedings against you or anyone acting by through or under you in order to enforce Eventide s rights hereunder through reformation of contract specific performance injunction or similar equitable relief 11 Entire Agreement This is the entire agreement between you and Eventide AND supersedes a...

Page 181: ...and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge f...

Page 182: ...say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is no...

Page 183: ...erms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere...

Page 184: ...ain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License ...

Page 185: ...tribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present ...

Page 186: ... BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest...

Page 187: ... names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietar...

Page 188: ...ckages you are requesting A Self Addressed Padded Return Envelope with sufficient space and postage for your media to be returned to you with the requested data A US Postal Money Order or Check drawn on a US Bank made out to Eventide Inc for 10 00 per Media to cover duplication costs ...

Page 189: ... configuration program recorder 120 connection diagram Eventide analog board 131 NI PCI 6503 GPIO board 128 customer engineering services 5 D detect 73 documentation Eventide manuals 5 E email alert notification 133 encoding algorithm 72 Ethernet connection 25 Eventide ANI ALI Integration Guide 5 MediaAgent 120 MediaAgent manual 5 MediaCoach manual 5 MediaWorks 120 MediaWorks manual 5 NexLog Scree...

Page 190: ...4 RSPAN 146 RTP local 144 local configuration 147 recording 144 S scheduled recording 74 segment length 74 sequential archive 95 services Eventide company 5 Setup screen 35 severity alert 133 shutdown 119 software install upgrade 122 software version 6 SPAN 146 startup 119 subnet 61 system startup shutdown 119 T technical support 5 telephone number record on match 87 suppress recording 87 threshho...

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