The
DSP7000
Family Operating Manual - Index
Page 76
The DSP7000 Family Operating Manual
Manual Release 1.1
2000 Eventide Inc.
Who performs warranty work
The only company authorized to perform work under this warranty is Eventide Inc., Little Ferry, New Jersey. While you are free to give personal authorization
to anyone else (or to work on it yourself), we will not honor claims for payment for parts or labor from you or from third parties.
However, we and our dealers do try to be helpful in various ways:
1. Our dealers will assist, usually without charge during the warranty period, in:
a) determining whether there is a problem requiring return to the factory, and
b) alleviating user error or interconnection problems that may be preventing the unit from operating to its full capability.
2. We are available for telephone consultation if the dealer is unable to assist.
3. If a part is found to be defective during the warranty period and you wish to replace it yourself, we will normally ship the part immediately at no
charge, provided your warranty registration form is on file. We reserve the right to request that the defective part be returned to us.
Shipping within the 50 United States
You are responsible for getting the unit to our door at no cost to us. We cannot accept collect or COD shipments.
We will return the unit to you prepaid, at our expense, using an expeditious shipping method, normally United Parcel Service. In areas not served by UPS we
will ship by US Mail.
If you are in a hurry and want us to use a premium shipping method (such as air express, next day air, etc.), be sure you tell us and agree to pay shipping
charges collect. If you specify a method that does not permit collect or COD charges, remit sufficient funds to prepay shipping.
Shipping outside the 50 United States
If you purchased the unit from a dealer in your country, consult with the dealer before returning the unit.
If you wish to return the unit to us, please note the following:
1. The unit must be prepaid to our door. This means that you are responsible for all shipping charges, including customs brokerage and duties.
When a unit is shipped to us it must be cleared through United States Customs by an authorized broker. You must make arrangements for this to be done.
Normally, your freight forwarder has a branch in the United States which can handle this transaction. We can arrange to clear incoming shipments for you. If
you want our assistance, you must notify us before shipping the unit for repair, giving full details of the shipment, and including a minimum of $250.00 in US
funds to cover the administrative and brokerage expenses. Any balance will be applied to the repair charges or refunded. If a balance is due to us, we will
request a further prepayment.
2. All shipments will be returned to you collect. If this is impossible because of shipping regulations or money is due us, we will request prepay-
ment from you for the appropriate amount.
3. All funds must be in $US. Payment may be made by check drawn on any bank in the US, or by telegraphic funds transfer to our bank. If you
send US currency, be sure that it is sent by a method you can trace, such as registered mail. If you wish to pay by Letter of Credit, be sure that it affords suffi-
cient time for work to be performed and the L/C negotiated, and that it is free from restrictive conditions and documentation requirements.
4. We reserve the right to substitute freight carriers. Although we will attempt to honor your request for a specific carrier, it is frequently necessary
to select a substitute because of difficulties in communication or scheduling.
This warranty gives you specific legal rights and you may also have other rights which vary from location to location.
(c) 1999, 2000 Eventide Inc.
