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5. Troubleshooting
Problem
Possible cause
Solution
The wall box
does not react
No power to the
wall box
•
Make sure that the residu-
al-current device and circuit
breaker on the service panel
are on (check by user).
•
Make sure that the supply
cable entering the
wall box
is energised. The LED ring
should be on.
•
Turn off the power to the
wall
box
. Turn it on again after 20
seconds by flipping the circuit
breaker or main switch to the
wall box.
Residual-current
device prevents
charging.
LED ring flashes
red 10x.
•
Grounding error in the
wall box
•
Defective charging
cable
•
Fault in the vehicle
•
Check grounding (check by an
electrician)
•
Check charging cable (check
by an electrician)
•
Contact your local car dealer
LED ring
lights up red
constantly
Grounding fault
Make sure that your electrical instal-
lation is properly grounded (check
by an electrician).
See next page for more troubleshooting instructions.
INSTALLATION_WALL_BOX_SOCKET_PSA_B2C_MERGED.indd 21
11-9-2019 8:30:10
Part number: 9835662680