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13 WARRANTY
The Field Monitor series is supplied with a
1-year
warranty from manufacturing
defects and electrodes for
6 months
from the date of purchase unless otherwise
stated.
If repair or adjustment is necessary and has not been the result of abuse or misuse
within the designated period, please return – freight pre-paid – and correction will be
made without charge. Eutech Instruments/ Oakton Instruments will determine if the
product problem is due to deviations or customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
•
Improper or inadequate maintenance by customer
•
Unauthorized modification or misuse
•
Operation outside of the environment specifications of the products
14 RETURN OF ITEMS
Authorization must be obtained from our Customer Service Department or authorized
distributor before returning items for any reason. A “Return Goods Authorization”
(RGA) form is available through our Authorized Distributor. Please include data
regarding the reason the items are to be returned. For your protection, items must be
carefully packed to prevent damage in shipment and insured against possible
damage or loss. Eutech Instruments/ Oakton Instruments will not be responsible for
damage resulting from careless or insufficient packing. A restocking charge will be
made on all unauthorized returns.
NOTE:
Eutech Instruments Pte Ltd/ Oakton Instruments reserves the right to make
improvements in design, construction, and appearance of products without notice.
