4
Introduction
An0066 Adaptor Reference Guide
Technical Assistance
If you have any technical questions or if you cannot isolate a problem with your device, please e-mail the
Eurotech Technical Support Team: email: [email protected]
RMA Requests
Before returning any Eurotech product, for any reason, you must e-mail the Eurotech Technical Support
Team on the above email address, giving the following information; you will then be sent an RMA number
(Returned Material Authorization) for the return of the material:
Model number (see Figure 1)
Serial number (see Figure 1)
Detailed fault description
Company Details
Contact details
Transportation
When transporting any module or system, for any reason, it should be packed using anti-static material and
placed in a sturdy box with enough packing material to adequately cushion it.
Warnings:
Any product returned to Eurotech that is damaged due to inappropriate packaging will
not be covered by the warranty!
Board labelling
On the external side of the ISA Bus connector, you will find several labels displaying the following:
•
Batch Number
•
Serial Number
•
Model Number
•
Hardware Revision
Note:
The actual location of these labels may vary depending on the product purchased.
For example: If no ISA bus is present, the PCI bus may be used instead.
However, the labelling formats will remain the same.
Figure 1. Board label locations
Serial Number
Model Number
Hardware Revision
Batch Number
