12
After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
Problem
Possible cause and solution
The appliance does
not switch on.
Power is not properly supplied — make sure the
appliance is properly connected to your power supply
and your electrical outlet is working.
The electrical outlet is faulty — check whether the unit
is working if connected to a different power outlet.
The appliance is not switched on — ensure you have
pressed the POWER button to switch on the appliance.
The appliance
makes a loud noise.
The air purifier is located on an inclined surface —
place the unit on a level surface.
The filter is clogged — check all filters and clean or
replace them as necessary.
The air inlet is blocked — check and ensure that the air
inlet and outlets are free of obstructions.
Poor air purifying
effect, especially
with regard to
odours.
The filters are installed incorrectly — refer to page 13
for correct filter installation instructions.
The filters may have reached the end of their lifespan
— replace the filters.
An unpleasant
odour is coming
from the machine.
The filters needs to be changed — replace the filters
according to the instructions.
There is a burnt
smell and/or smoke
coming from the
unit.
The unit is faulty — switch off and unplug the unit, then
contact our after sales support centre.
The filter parts are still in the original packaging — refer
to page 13 for correct filter installation instructions.
The filter indicator
does not turn off.
You may not have reset the counter — press the
FILTER button to reset the counter.
The unit got wet
and now works
abnormally.
The unit is damaged — switch off and unplug the unit,
then contact our after sales support centre.
If you experience problems with your air purifier, or it appears not to be
operating correctly, check the information below for solutions to common
problems. If you still cannot solve your problem, please contact our after sales
support centre for advice.
Do not attempt to repair the appliance yourself.
FAQs & Troubleshooting Guide
