25
Problem
Possible causes
What to do
The cooktop cannot
Be turned on.
No power.
Make sure the cooktop is connected
to the power supply and that it is
switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, contact
The touch controls
are unresponsive.
The controls are locked.
Unlock the controls. See section
‘Locking the controls’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of water
over the controls or you may be using
the tip of your finger when touching
the controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’. Do not slide any
cookware on the hob.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware (layers
of different metals vibrating
differently).
This is normal for cookware
and does not indicate a fault.
The induction hob makes a
low humming noise when
used on a high heat setting.
This is caused by the technology of
induction cooking.
This is normal, but the noise should
quieten down or disappear
completely
when you decrease the heat setting.
Fan noise coming from
the induction hob.
A cooling fan built into your induction
hob has come on to prevent the
electronics from overheating. It may
continue to run even after you’ve
turned the induction hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while
the fan is running.
Pans do not become
hot and appears in
the display.
The induction hob cannot
detect the pan because it is not suitable
for induction cooking.
The induction hob cannot detect the
pan because it is too small for the
cooking zone or not properly centered
on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the
right cookware’.
Centre the pan and make sure that
its base matches the size of the
cooking zone.
The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone sounds and an error
code is displayed (typically
alternating with one or
two digits in the cooking
timer display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction
hob off at the wall, and
contact
Glen Dimplex.
Dimplex.
Glen
