USER MANUAL
PG 28
MANUFACTURER
GUARANTEE
4. How to make a claim.
You may make a claim under this warranty through our website, contacting our customer care line or
via email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of this
document
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you first become aware of
the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of a store receipt,
new home handover form or other payment receipt documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the premises at which the
product is located at times nominated by us (so that we can inspect the product).
Washing
5. Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in
section 2 apply, we will, at our election, either repair the product or replace the
product with a product of identical specification (or where the product is superseded
or no longer in stock, with a product of as close a specification as possible).
Goods presented for repair may be replaced by refurbished goods of the same type
rather than being repaired. Refurbished parts may be used to repair the goods.
Products are designed and supplied for normal domestic use. We will not be liable to
you under this warranty for business loss or damage of any kind whatsoever.
Glen Dimplex Australia Pty Ltd
Australia
Ph: 1300 556 816
Glen Dimplex New Zealand Ltd
New Zealand
Ph: 09 274 8265
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