Eureka Customer Service HELPLINE 1-800-282-2886
14
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E : Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating.
If the vacuum suddenly shuts off
, proceed as follows: 1) Push the power switch to off and unplug
the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust cup,
blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes
before attempting to use the vacuum. 3) After the
30 minute
period, plug the vacuum back in and
turn on the switch. If the vacuum still does not work, call the Eureka customer service helpline.
Problem
Solution
Motor will not start.
• Push plug securely into outlet, try another outlet or check circuit breaker.
• Press on power switch to turn vacuum on.
• See detailed "thermal cut-off" instructions above.
Vacuum cleaner does not
clean carpet or bare floor.
• Turn air path selector knob to ‘FLOOR.’
• Empty dust cup, clean and/or change filters regularly to maintain suction.
• Indicator light will turn blue when brushroll is on.
• Red indicator light indicates the brushroll is clogged.
• Clean brushroll if needed.
No suction at the
end of hose.
• Make sure air path selector knob is set to ‘HOSE.’
• See other solutions above.
• Remove clogs from the hose that restrict the airflow.
Brushroll will not turn.
• Check brushroll for debris.
Pet turbo brush
• Check pet turbo brush for debris.
• Make sure air path selector knob is set to ‘HOSE.’
How to maintain pet turbo brush
Grasp collar and twist to
unlock cover. Lift cover up.
Close cover and twist collar
to lock.
With cover open, use fingers or small
brush to clear accumulated pet hair
from turbo blades.
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