Warranty Terms and Conditions
The goods are warranted against defects arising from faulty
designs, workmanship and materials 12 months from the date of
installation or 15 months from the date of sale, whichever is
earlier, subject to the following conditions:
1. The Customer will notify the Company, in writing, promptly
of any defects noticed and give the Company or its
authorized agent adequate opportunity to inspect, test and
remedy them for which the Customer will deposit the goods,
if so required by the Company, with the Company’s
Office/Service Centre along with the original invoice, in the
city where they are sold.
2. The Inspection and Test Report of the Company’s Office
/Service Centre will be final and binding under the Warranty
for determining defects, repairs/alterations required or
carried out or certifying work of the good thereafter.
3. Aquaguard may require initial setting post-installation,
depending on varying water conditions and power supply. In
case of any service requirement post-installation, please
contact the Company’s Service Centre.
4. The Company or its authorized agent will be entitled to retain
any defective part replaced under the Warranty.
5. Notwithstanding anything to the contrary contained or
implied by this Warranty:
a. The Company’s liability under this Warranty shall be
limited to the first sale of the goods by the Company to
the Customer and will not apply or extend to any
secondary sale of goods by the Customer.
b. The Company’s liability under this Warranty shall be
limited only to defects in the goods which occur under
the conditions of normal operation of the goods and their
proper and prescribed use. The Warranty does not cover
or extend to defects which are determined by the
Company or its authorized agents as occurring or
resulting from or attributable to negligence, abuse,
misuse, faulty care, operation or maintenance or repairs,
alterations to the goods or any part thereof by others or
the use of the goods on electrical supply for which they
are not designed, or damage caused by lightning or other
electrical disturbances or interruptions.
c. The Company’s liability under this Warranty shall remain
valid only if the goods are duly installed by the Company
or its authorized Agency at the location specified in the
Invoice and such installation is undertaken by the
Company or its authorized agent or franchisee.
d. Consumable items like Sediment Filter, Activated carbon
cartridge & Dual cartridge (Filter cum Chemi block) that
are subject to normal wear and tear are not covered by
this Warranty.
e. The Customer will have no claim against the Company, its
employees and its authorized agents or franchisees
under or pursuant to this Warranty in respect of death or
injury to the Customer or any other person or loss or
damage to any property caused by or due to equipment
failure, breakdown or accident, fire or operation or
utilization of the goods otherwise than in accordance with
the User Guide or by or due to any other cause or
circumstances beyond the control of the Company.
f. The Company’s liability, under this Warranty, shall in no
event and under no circumstances exceed the price paid
by the Customer to the Company for the goods stated in
the Invoice.
General
For the purpose of this Warranty, the following expressions shall
have the following meanings respectively;
1. The Goods’ shall mean the goods described in the Order
Form.
2. The Customer’ shall mean the original purchaser of the
Goods from the Company.
3. The Company’ shall mean `EUREKA FORBES LIMITED’.
4. General Terms and Conditions’ shall mean the terms and
conditions agreed upon by the Customer and the Company
printed on the Order Form.
5. Invoice’ shall mean the invoice issued by the Company to the
Customer describing the goods and indicating, inter alia, the
total purchase price thereof and name of the Customer.
6. User Guide’ shall mean the instructions for installation, use
and maintenance contained in the leaflet supplied by the
Company.
Post-warranty
1. The Customer may be offered a yearly Serice Contract at the
prevailing Company rates and terms.
2. In case the Customer does not wish to enter the Service
Contract, he has the option of calling the Company’s Service
Centre and having his Aquaguard serviced on an actual
basis i.e. by paying the Labour cost and Spares needed to
attend to that Service/Complaint Call at the prevailing
Company rates. Such service will be rendered by the
Company in towns/places where the Company has its
Service Centres.
3. The Company will provide free servicing of the goods
brought to its Service Centre by the Customer, provided that
all expenses of transporting the goods to and from the
Service Centre shall be borne by the Customer directly.
4. If during such servicing it is necessary for the Company to
replace or repair defective components or parts, the
Customer shall be required to pay for the same as per the
Company’s prevailing price list.
