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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Thermal Cut-Off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the power switch to off and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least
30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the
switch. If the vacuum still does not work, take it to a Eureka authorized service center for repair or call 1-800-282-2886.
Problem Solving
Make sure vacuum is turned off and power cord is unplugged.
!
Problem
Cause
Solution
Motor will not start.
Power plug
• Push plug securely into outlet, try another outlet or
check circuit breaker.
Vacuum does not clean
carpet or bare floor.
Dust cup and filter
• Empty dust cup, clean and/or change filter.
• Clean or replace filters regularly to maintain suction. Page 2
• If picking up fine dust, the dust cup may not look full, but a
fine substance tends to reduce suction when it blocks air flow
through the filter and screen. Refer to page 2 for filter
maintenance. Make sure filter, screen and dust cup are
installed properly.
No suction at the
end of hose.
Dust cup and filter
Hose
• Empty dust cup, clean and/or change filter.
• Clean or replace filters regularly to maintain suction. Page 2
• If picking up fine dust, the dust cup may not look full, but a
fine substance tends to reduce suction when it blocks air flow
through the filter and screen. Refer to page 2 for filter
maintenance. Make sure filter, screen and dust cup are
installed properly.
• Remove clogs from the hose that restrict the airflow. Make
sure hose is replaced into hose retainer. Page 5
Turbo nozzle will not turn.
Rotating brush
• Check turbo nozzle for debris.
Vacuum is hard
to push.
Vacuum height setting
Belt
• Adjust knob to a higher position.
• Replace a worn, cut or out of shape belt. Page 4
Burning smell; brush roll
will not turn.
Belt
• Check brush roll for debris. Page 4
• Replace broken or out of shape belt. Page 4
Cord will not
rewind fully.
Cord tangles
• Pull cord out and rewind. Page 3
Belt
• Replace a worn, cut or out of shape belt. Page 4
Hose
• Remove clogs from the hose that restrict the airflow. Make
sure hose is replaced into hose retainer. Page 5
Bare floor setting
• For bare floor cleaning, turn height adjustment knob to bare
floor position.
Carpet height setting
• Turn height adjustment knob to another position.
Power switch
• Step on power switch to turn vacuum on.
Thermal cut-off
• See above.
