Motor will not start.
䡺
Electric Plug
䡺
Push plug securely into outlet.
䡺
Try another outlet.
䡺
Check circuit breaker.
䡺
Power switch is not turned ON
䡺
Make sure power switch is in ON position.
Cleaning solution
䡺
Clean Water Solution Tank is
䡺
Be sure Clean Water Solution Tank is locked securely into
and water are not
incorrectly installed
place.
released from the
䡺
Refill Clean Water Solution Tank with clean water and solution.
Carpet Nozzle
䡺
Carpet nozzle area clogged
䡺
Remove debris from the carpet nozzle area.
䡺
Check Plunger, Boot Seal and Filter Assembly (see p. 17)
Cleaning solution
䡺
Air Lock
䡺
With unit in the OFF position, raise the attachment handle
and water are not
above your head. Then engage the attachment handle trigger
released from the
for 4 seconds. Turn unit ON to resume spraying.
Upholstery/Stair
䡺
Low water solution level in clean
䡺
Check the water level in the Clean Water Solution Tank
Nozzle
water solution tank
and refill.
䡺
Clog in Upholstery/Stair Nozzle
䡺
Clear the Upholstery/Stair Nozzle of debris.
䡺
Clog in Upholstery/Stair Nozzle
䡺
Remove the “M” shaped piece on the underside of the
tubing
Upholstery/Stair Nozzle, then remove, rinse and replace
the filter into the Solution Tube (see p. 15).
䡺
Plunger, Boot Seal and Filter
䡺
Check Plunger, Boot Seal and Filter Assembly (see p. 17)
Assembly is not in correct position
Does not pick up
䡺
Recovery Tank is full
䡺
Empty Recovery Tank. Replace lid and return to cleaner.
the dispensed
Resume cleaning.
cleaning solution
䡺
There may be excessive foam in the Recovery Tank.
and water from
Use correct cleaning solution and water mix ratio:
carpet
(4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
䡺
Recovery Tank is not fully installed
䡺
Make sure Recovery Tank is fully locked into position.
䡺
Selector Knob is not in carpet position
䡺
Make sure the Selector Knob is in the carpet position.
Does not clean the
䡺
Belt
䡺
Replace a cut, loose, or out of shape belt (see p. 18)
carpet
䡺
Brush Roll
䡺
Remove belt cap and clean hair, thread and debris from bristles
and brush roll area. Replace brush roll if bristles are worn.
䡺
Improper cleaning solution used
䡺
Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
䡺
Selector Knob not in carpet position
䡺
Make sure Selector Knob is in carpet position.
Clean Water
䡺
Plunger, Boot Seal and Filter
䡺
Remove Clean Water Solution Tank and check Plunger, Boot
Solution Tank
Assembly is not in correct position
Seal and Filter Assembly by removing it and reinstalling it into
leaks prior to
the reservoir by pressing the top of the plastic plunger
activating handle
downward. Do not press down on the rubber Boot Seal.
trigger or
Upholstery/Stair
Nozzle Trigger
Minimal suction at
䡺
Selector Knob is not in the
䡺
Make sure Selector Knob is in attachment position.
the end of the hose
attachment position
䡺
Upholstery/Stair Nozzle is clogged
䡺
Remove any visible clogs from nozzle that restricts the airflow.
䡺
Activate the Upholstery/Stair Nozzle Trigger and flush with
clean water while the unit is in attachment mode (see p. 15).
䡺
Recovery Tank not completely
䡺
Make sure Recovery Tank is in locked secured position.
installed
Water appears on
䡺
Plunger, Boot Seal and Filter
䡺
Remove Clean Water Solution Tank and check Plunger, Boot
top of the
Assembly is not correctly installed
Seal and Filter Assembly by removing it and reinstalling it into
Recovery Tank
the reservoir by pressing the top of the plastic plunger
downward. Do not press down on the rubber Boot Seal.
Suction shuts off
䡺
Excessive foam in the
䡺
Use correct cleaning solution and water mix ratio:
prematurely
Recovery Tank
(4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
䡺
Improper cleaning solution used
䡺
Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
Missing parts
䡺
Call 1-800-438-7352 between 8:00 a.m. and 4:45 p.m. central
standard time, Monday through Friday. Know the model & serial
numbers when you call.
Questions
䡺
Call 1-800-282-2886 between 8 a.m. to7:30 p.m. (CST), Mon
day - Friday and 10 a.m. to 6:30 p.m. Saturday. Know the model
and serial numbers when you call.
19
PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM
CAUSE
SOLUTION
✓
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Some Eureka carpet shampooer/extractor models do not feature an attachment
hose and selector knob. These features are specified only on selected models.
✓
