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5. PROBLEM RESOLUTIONS
Before contacting your local service, please read the following instructions. If the product does not work normally
after completing the following troubleshooting, please contact the technical support.
Problems
Possible cause
Solutions
Generic Error Message show on TV
screen.
Software or Connectivity problems.
Follow the instructions as displayed
on the TV screen.
No image is displayed on TV
screen.
TV and Set-Top Box are not
connected properly or TV doesn’t
work correctly.
Make sure that the HDMI Cable is
firmly connected to the TV.
Check that the TV is using the input
associated to the Set-Top Box.
Reboot the Set-Top Box.
No sound.
Set-up or Software problems.
Check the volume level and the
Mute status of the TV and Set-
Top Box. Reboot the Set-Top Box.
The device you have connected
the HDMI port of the Set-Top Box
maybe can not decode the digital
audio format.
Through the menu of your receiver,
a choice of output format may be
proposed and in this option, choose
the PCM format.
Remote control does not operate.
Set-up problems.
• Point the remote control at the
decoder.
• Check the status and direction of
the batteries.
• Check programming code on the
remote.
