Troubleshooting and Maintenance
23
Troubleshooting and Maintenance
Troubleshooting Checklist
If you cannot find the resources that you need in this document, contact ETC Technical Services
(see
Help from ETC Technical Services on page 2
).
What I'm Seeing
What Might Be Wrong
What To Try
Color on the fixture does
not match another fixture,
or color on the fixture does
not match expected color
output
•
Color is out-of-gamut (error message
displays).
•
Temperature sensor is failing.
•
Sending an out-of-gamut color to a fixture
can result in differences in color output.
Check the About Color screen to see if the
color is out-of-gamut. See
•
If the temperature sensor is failing, contact
ETC Technical Services for assistance.
Error message "Array
Comm" or "Array Failure"
displays on screen
Fixture cannot communicate with the
LED array.
Contact ETC Technical Services.
Error message "Bundle
Mismatch" displays on
screen
An error occurred during a firmware update.
Update the firmware again. See
Error message "Color Data
Fail"displays on screen
Fixture cannot load its color information.
Contact ETC Technical Services.
Error message "LED High
Temp" or "Power
Budgeting" displays on
screen
•
Fan is set to a level that is too low for the
current LED intensity.
•
Fan has failed.
•
Temperature sensor is failing.
•
Verify whether the fan is running. Check the
About Sensors screen to view the current fan
level. See
View Diagnostic Data on page 25
.
•
If the temperature sensor is failing, contact
ETC Technical Services for assistance.
•
Error message
"Multiverse Failure"
displays on screen
•
Fixture is not responding
to wireless control
•
Fixture is responding
intermittently to wireless
control
•
Fixture is still connected to wired DMX
control (via DMX In connector). Wired DMX
data takes precedence over wireless
DMX data.
•
Other wireless systems are interfering with
the Multiverse wireless communication.
•
Fixture antennas or Multiverse product
antennas are not oriented optimally.
•
Multiverse transmitter is not located
optimally.
See the
Multiverse Wireless Setup Information
Guide at
for guidance on
setting up wireless communication.
•
Disconnect the DMX in cable.
•
Change the radio settings to different
channels. Minimize overlap with other Wi-Fi
sources.
•
Move the antennas on the fixtures, Multiverse
products, or both.
•
Move the Multiverse transmitter.
Error message "No Bundle"
displays on screen
Fixture does not have a firmware bundle stored
internally. This may indicate that a firmware
update failed.
Update the firmware again (see
). If the error persists,
contact ETC Technical Services.
Error message "USB Error"
displays on screen
Fixture cannot read the USB drive.
Remove and then re-insert the USB drive. If the
error message continues to display, try a
different USB drive.
Fan is loud
DMX value for fan operation is set too high.
Verify that the DMX value is appropriate for the
fan channel. See
.
Fixture is flickering
Fixture is receiving bad DMX.
Check the About Control screen to verify that
the DMX controller is sending good DMX. See
View Diagnostic Data on page 25
. If the DMX
data looks good, then contact ETC Technical
Services.
Fixture is stuck on the last
look sent via DMX
The fixture may not be receiving DMX. (If you
have not changed the DMX Loss behavior, the
default setting is HLL, which causes the fixture
to hold the last look until you make local
changes.)
•
Check the DMX In connector and cable.
•
Check that the DMX source is sending data.