ETC S4LEDS3D, User Manual, Page: 29 / 36

Troubleshooting and Maintenance 25
View Diagnostic Data
As part of troubleshooting any issues with a fixture, ETC Technical Services may ask that you
view diagnostic data on the fixture.
1. Press the Menu button ( ), turn the Intensity encoder to navigate to Diagnostics, and
then press the Intensity encoder to select it.
2. In the Diagnostics screen, turn the Intensity encoder to select the diagnostics category,
and then press the Intensity encoder to view the data for that category. Use the Intensity
encoder in a given screen to navigate through the values in that screen.
Category Description
About Fixture Fixture data:
•
Version numbers
•
Serial number
•
RDM ID
•
RDM Label
About Control Information on the current DMX or Multiverse control data. Includes network statistics to
aid in diagnosing DMX issues or connectivity issues.
About Sensors Temperatures for the fixture components and fan usage; can aid in diagnosing issues with
color mismatches between fixtures or overuse of fan.
Test Use this option to test the emitters. See Test the Emitters on the previous page .
About Color The target color sent to the fixture, the actual (current) color generated by the fixture,
and whether the color sent to the fixture is out-of-gamut.
Events Log of the last 50 changes to the fixture settings, identified by the source of the change
(for example, via DMX, RDM, or the UI). The most recent change is first in the list. You can
export the event log to a USB drive to aid in troubleshooting. See
Export Fixture Event Log
on the next page .
3. Press the Menu button ( ) or press the red encoder until you return to the Main Menu
screen when you are done.
Export Fixture Data for Troubleshooting
As part of troubleshooting any issues with a fixture, ETC Technical Services may ask that you
export fixture data to a USB drive and then send the data for further analysis.
Export Fixture Data
The fixture routinely saves data. You can export the data to a USB drive to aid in troubleshooting
any issues with the fixture.
1. Insert the USB drive in the USB port on the rear of the fixture (see
User Interface on
page 6
).
2. Press the Menu button ( ), and then use the Intensity encoder to navigate through the
menu: Local Settings > USB > Save Data.
3. The display shows the file name to be saved (for example, s4data00.xml). Press the green
encoder (for the Save icon ) to save the file to the USB drive.
The display returns to the USB screen when the process is complete. The saved data
includes the following parameters:
•
Temperatures (PSU, Control, and LED)
•
Control mode
•
DMX parameters
•
Run time in hours
4. Remove the USB drive from the USB port.