37
TROUBLESHOOTING
Problems
Causes
Remedy
Bluetooth/Phone
No connection or pairing of the
devices.
Bluetooth function of the phone
is not enabled.
Enable Bluetooth function in the
phone settings.
Bluetooth enabled but the phone
is not visible.
Enable „visible“ in the phone
settings.
The Bluetooth standard of the
phone is not compatible.
Use a compatible phone.
Too many Bluetooth devices are
registered in the device.
Delete unused Bluetooth devices
from the storage of the device.
Bluetooth connection is too quiet
The preset volume is set too low. Set the preset volume under
Apps - Audio - Advanced - Blue-
tooth on a higher value.
No Bluetooth audio function.
The Bluetooth audio function is
not enabled.
Enable the function in the phone
settings.
The Bluetooth standard of the
phone is not compatible.
Use a compatible phone.
Front-/rear camera
No transmission on the screen.
The camera is not properly
connected to the device.
Check the connections for any
mistakes.
The camera was installed
improperly.
Check the installation for any
mistakes.
Wrong camera video format or
incompatible model.
Replace the camera with a
compatible model or refer to the
owner‘s manual of the camera.
The device is turned off, but in
reverse gear the camera trans-
mission is shown and the device
can not be operated.
The rear camera has priority for
safety reasons and also starts
the transmission when the
device is turned off.
Only after the reverse drive has
finished, the device is operatable
again and can be started.
Driver information display or
parking sensors
No or faulty display.
Your vehicle is not suitably pre-
pared or a CAN bus error exists.
Consult a specialized dealer.
Multifunction steering wheel
No or faulty operation of the
device.
Your vehicle is not suitably pre-
pared or a CAN bus error exists.
Consult a specialized dealer.
