27
Requesting Assistance or
Service
Before calling for assistance or service, please check the “Troubleshooting” section. It may
save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance
*
…
Call the Whirlpool Consumer Assistance
Center telephone number.
Dial toll-free from anywhere
in the U.S.A.:
1-800-253-1301
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Estate Brand Home Appliances
Consumer Assistance Center
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service
*
…
Whirlpool has a nationwide network of
authorized service companies.
Whirlpool service technicians
are trained to fulfill the product
warranty and provide after-
warranty service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer Assistance Center telephone
number (see Step 1) or look in your tele-
phone directory Yellow Pages under:
•
APPLIANCE-HOUSEHOLD-
•
WASHING MACHINES &
MAJOR, SERVICE & REPAIR
DRYERS, SERVICE & REPAIR
-
See: Whirlpool Appliances or
-
See: Whirlpool Appliances or
Authorized Whirlpool Service
Authorized Whirlpool Service
(
Example: XYZ Service Co.)
(
Example: XYZ Service Co.)
*
When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. This information will help us respond
properly to your request.
3. If you need FSP
®
replacement parts …
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your ESTATE
®
appli-
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications used to
build every new ESTATE appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied
with how the problem
was solved …
•
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
•
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•
MACAP will in turn inform us of your action.
