12
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■
Is the main or regulator gas shutoff valve in the off
position?
See Installation Instructions.
■
Is the range properly connected to the gas supply?
Contact a trained repair specialist or see Installation
Instructions.
Surface burners will not operate
■
Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■
Is the control knob set correctly?
Push in knob before turning to a setting.
■
Are the burner ports clogged?
See “Surface Burners” section.
Surface burner flames are uneven, yellow and/or noisy
■
Are the burner ports clogged?
See “Surface Burners” section.
■
Are the burner caps positioned properly?
See “Surface Burners” section.
■
Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture, or see the Installation Instructions.
■
Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
Surface burner makes popping noises
■
Is the burner wet?
Let it dry.
Cookware not level on cooktop
■
Is the range level?
Level the range. See the Installation Instructions.
■
Is the proper cookware being used?
Use cookware with a flat bottom. See “Cookware” section.
Excessive heat around cookware on cooktop
■
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
Oven will not operate
■
Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.
■
Is the oven temperature control knob set correctly?
See “Cooktop/Oven Temperature Controls” section.
■
Is the main or regulator gas shutoff in the off position?
Contact a designated service technician or see the
Installation Instructions.
Oven makes muffled ticking noise when in use
■
This is normal and occurs when the oven burner cycles on
and off to hold the set oven temperature.
Oven burner flames are uneven, yellow and/or noisy
■
Is propane gas being used?
The appliance may have been converted improperly. Contact
a trained repair specialist.
■
Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture or see the Installation Instructions.
Cooktop cooking results not what expected
■
Is the proper cookware being used?
See “Cookware” section.
■
Is the control knob set to the proper heat level?
See “Cooktop/Oven Temperature Controls” section.
Baking results not what expected
■
Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■
Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■
Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■
Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■
Is the range level?
Level the range. See the Installation Instructions.
■
Are baked items too brown on the bottom?
Decrease oven temperature 10
°
F to 30°F (5°C to 15°C).
■
Are crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
