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100KC-I04-010317
GUARANTEE
CONDITIONS OF GUARANTEE
Your ESSE is guaranteed against defects arising from faulty manufacture for 2 years
when supplied by an ESSE Specialist.
Upon registration of the warranty, ESSE will extend the guarantee period to 5 years from
purchase. Your details must be registered with us by either returning the completed
warranty card or by completing registration on-line at
. The warranty
must be registered within 1 month of installation to qualify for the 5 year warranty.
The appliance must be only used for normal domestic purposes and in accordance with
our instructions, be correctly installed and serviced.
The guarantee does not cover:
Installation
Wear and tear
Parts deemed to be replaceable or service parts including electrical components that
may be replaced during the normal usage of the appliance.
Enamel damage caused by impact, spillage, water ingress or condensate attack from flue
or by using unsuitable fuels.
This guarantee is personal to the original purchaser and not transferable.
Any stove or defective part replaced shall become the Company’s property
HOW TO PROCEED WITH A COMPLAINT
If you have cause for dissatisfaction with your stove, you should first contact your ESSE
dealer, who will bring your concerns to our attention. We will assess the nature of the
complaint and either send replacement parts for your dealer to fit, or arrange for an
ESSE engineer to inspect the appliance and carry out any work that may be deemed
necessary.
If the fault is not actually due to faulty manufacture but some other cause
i.e. misuse, failure to install correctly, or failure to service at regular intervals, a charge
will be made to cover the cost of the visit and any new parts required.
SPARE PARTS
Only genuine ESSE spare parts are recommended. Parts that may need Occasional
replacement are:
Fire door glass
Glass rope
Door seals
Fire bricks
Ash pan & Mitt
Fire grate
Baffle
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