Troubleshooting
Problems and their remedies
Repairs to your machine may only be carried out at the ser-
vice centre. Unprofessional repairs and use of non-original
replacement parts can be dangerous for the user.
In case of unprofessional repairs, no liability will be accept-
ed for resultant damage and the guarantee is invalidated.
If this troubleshooting guide does not help you solve your
problem, please contact your local sales point.
Important: pull out the power plug immediately in case
of faults, defects or possible damage to the machine after
a fall.
Problem
Possible cause
Remedy
No coffee output or
insufficient output
water tank empty
fill the water tank
defective pump
contact the service centre
capsule not (completely) perforated
use a new capsule/contact the service centre
operating lever open
close lever completely
scale built up in the machine
descale the machine
No coffee output
water tank not properly in place
insert water tank correctly
defective pump
contact the service centre
Cold coffee
heating system defective
contact the service centre
Pump sounds very loud
water tank empty
fill the water tank
water tank not properly in place
insert water tank correctly
Water drips continuously
out of dispensing head
machine /piping blocked with lime
deposits
descale the machine
Occasional drops drip
out of dispensing head
empty capsules have remained in the
boiler unit
eject the capsule (occasional drops are normal,
it is not a defect)
Coffee tastes sour
machine not flushed out enough after
descaling
flush out the machine again
capsule has passed expiration date
use a new capsule
The amount of water
programmed per cup is
not correct
water tank empty
fill the water tank
program changed
reprogram
water quantity dosage not program-
mable
contact the service centre (for safety reason,
dispensing stops after 30 seconds)
Dispensing button
flashes red very quickly
electronic malfunctioning
switch off the machine, wait for 20 minutes
and restart it. If the problem persists, contact
the service centre
Dispensing button
lights up in green
no malfunctioning. The machine is in
energy saving mode
press one of the dispensing buttons
The machine stops
dispensing
water tank empty
fill tank with fresh water
defective pump
contact the service centre
The lever can not be
lowered
the used capsules tray is full
empty the used capsule tray
capsule stuck inside
remove the used capsule
Dispensing button
flashes green very
quickly
machine is exposed to cold tempera-
ture for prolonged time, the heating
function is disabled for safety reasons.
switch off machine, wait until it reaches room
temperature and restart. If the problem per-
sists, contact the service center.