18
Help Guide
In the event of trouble with the system please follow the troubleshooting
guide . If further problems persist please contact the installer / supplier .
The NVR will not boot up normally
a . The incorrect power supply is being used
b . The power supply is not producing the required voltage
c . Is the socket for the power supply plugged in and switched on?
Connection issue with the monitor
a . The monitor cable is not correctly connected or damaged
b . The incorrect power is applied to NVR / Monitor
c . The correct input channel has not been selected on the monitor
There are no cameras displayed on the monitor
a . The camera power supply is not correctly connected or damaged
b . The camera signal is poor
c . There is a connection issue with the monitor
I cannot find the video files in Playback mode
a . Recording did not take place in the specified time range
b . The recording parameters have not been programmed correctly /
switched off
c . The recording information has been overwritten
d . Hard drive cannot be detected
NVR cannot detect hard disk
a . The NVR’s power supply is not correctly connected or damaged
b . The NVR has an incorrect power supply
c . The HDD has not been connected correctly
d . An incorrect HDD has been installed
The images appear unstable during playback
a . The recommend setting for 1080p playback is 1 channel only
Network connection issue
a . Network is not stable
b . NVR is not networked correctly
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