25
Troubleshooting
In case you experience any problem with this unit, please take
the time to look through this chart and see if you can solve the
problem yourself before you call your dealer.
No power
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Check the connection to the AC power supply. Check and
make sure the AC source is not a switched outlet and that,
if it is, the switch is turned on. Make sure there is power to
the AC outlet by plugging another item such as a lamp or
fan.
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Press the POWER switch of the main unit to turn it on.
Remote control doesn’t work.
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Press the POWER switch of the main unit to turn it on.
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If the batteries are dead, change the batteries.
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Use remote control unit within the range (5m /15ft) and
point at the front panel.
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Clear obstacles between the remote control unit and the
main unit.
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If a strong light is near the unit, turn it off.
Severe hum or noise is heard.
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Place the unit as far away from a TV as possible.
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Make sure the line cords and speaker cables are as far away
from the AC supply as possible.
Will not play.
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Reload the disc with the label side UP.
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This unit cannot play such discs as CD-ROMs. Use a playable
disc (see page 7).
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If the disc is dirty, clean the surface of the disc.
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A blank disc has been loaded. Load a prerecorded disc.
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If the unit is condensed, leave the unit for one or two hours
with the power turned on (see page 25).
Sound skips.
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Place the unit on a stable place to avoid vibration and shock.
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If the disc is dirty, clean the surface of the disc.
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Don’t use scratched, damaged or warped discs.
There is no sound or only a very low-level sound is heard.
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Check that the amplifier and speakers are connected
securely.
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Check the operation of the amplifier.
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Check the audio output setting (see page 23).
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When the amplifier is connected via the i.LINK (AUDIO) or
the DIGITAL OUT terminal, set the Digital Out setting to
“ON” (see page 23).
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The sound is muted during pause and fast forward/reverse.
Press the PLAY button to resume normal playback.
No multi-channel audio output.
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Set the Analog Output setting to “Multi ch”, or use the
2CH/MULTI button of the remote control unit to change the
settings (see page 15, 23).
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Change the speaker configuration if necessary (see page
23).
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Super Audio CDs may have more than one playback area,
not all of which contain multi-channel audio data. Choose a
multi-channel area (see page 14).
Beware of condensation
When the unit (or a disc) is moved from a cold to a warm
place, or used after a sudden temperature change, there is a
danger of condensation; vapor in the air could condense on
the internal mechanism, making correct operation impossible.
To prevent this, or if this occurs, leave the unit turned on for
one or two hours. Then the unit will stabilize at the
temperature of its surroundings.
Maintenance
If the surface of the unit gets dirty, wipe with a soft cloth or
use diluted neutral cleaning liquid. Be sure to remove any
fluid completely. Do not use thinner, benzine or alcohol as
they may damage the surface of the unit.
Overall volume is low, or balance between speakers is
strange.
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A speaker’s level (or that of a pair of speakers) has been set
up too low or too high in the speaker setup (see page 24).
Correct the levels.
The speaker settings are ignored.
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Set the Analog Output setting to “Multi ch”, or use the
2CH/MULTI button of the remote control unit to change the
settings (see page 15, 23).
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Set the CD Direct to “Normal” (see page 23).
No digital audio output.
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Check that the Digital Out setting is set to “ON” (see page 23).
When using the i.LINK (AUDIO) terminal, set the i.LINK output
setting to “i.60958” or “i.PCM”(see page 19).
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Digital audio from a Super Audio CD cannot be output from
the DIGITAL OUT terminals. Use the i.LINK (AUDIO) terminal.
The CLOCK MODE button flashes and the display shows
“No Word!”
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The word sync mode is selected, but there is no clock
source. Turn the word sync mode off (see page 18).
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No word clock is being received. Check cables, connections,
and settings of the clock generator.
The CLOCK MODE button flashes and the display shows
“Wrd Unlck!” or “Word Error”
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Invalid word sync signal is received. Check the setting of the
clock generator.
If normal operation cannot be obtained, unplug the power
cord from the outlet and plug it again. This resets the
internal micro-computer which can be disturbed during
electrical storms, power interruptions, et cetera.
